Medequip posts turnover of £184.5m following a year of contract wins and retail growth
Community equipment services provider Medequip has posted an annual turnover of £184.5m which it says reflects its ability to react quickly and effectively to uncertain trading conditions caused by Brexit and COVID-19.
Following a year defined by significant business challenges and interruptions due to the COVID-19 pandemic, and continuing disruptions caused by the Brexit process, Medequip confirmed that the business successfully sustained community equipment services through the year ending December 2020 and has continued to do so on into 2021.
During a period which saw increased demand for both hospital discharges and caring for people in their homes, Medequip stated that it worked closely with local government social services and the NHS to ensure continuity of these services.
New contract wins for community equipment services in Medway and Sheffield enhanced activity numbers, while the company’s ability to maintain service levels in the face of severe operating challenges contributed to the securing of contract extensions in a number of key regions, both during and subsequent to the year under review.
Growth in retail activity in its Manage At Home e-commerce division reflected the increase in on-line purchasing seen in this period, while the company’s Technology Enabled Care (TEC) operation was rebranded as Medequip Connect, and out-of-hours call handling was moved in-house to the Medequip Connect national call centre in Lancashire.
James Ibbotson, CEO of Medequip commented: “This was a year when the safety and wellbeing of our colleagues and the people who use our services was our main priority.
“Our dynamic COVID-19 Emergency Planning Group guided Medequip’s response to the pandemic, constantly evaluating the situation and devising strategies appropriate to fast-changing operating conditions.
“We are proud to have made a positive contribution to the communities in which we operate and are continuing in our efforts to engage and work with our many partners to develop our services and enhance the support provided to keep people independent in their own homes.”
The community equipment services provider has made significant investments in its digital platform to enable the company to support some of the most sophisticated equipment now on the market, which most recently included the introduction of online TEC demonstrations and referrals to its Medequip Connect website.
Most recently, Medequip Connect extended its service across the Carlisle area of north west England by providing a 24-hour ‘Emergency Response’ service to offer total protection for elderly and vulnerable users of its personal care alarms and equipment.https://thiis.co.uk/medequip-posts-turnover-of-184-5m-following-a-year-of-contract-wins-and-retail-growth/https://thiis.co.uk/wp-content/uploads/2020/08/Medequip-deliveries.jpghttps://thiis.co.uk/wp-content/uploads/2020/08/Medequip-deliveries-150x150.jpgNewsroomSupplier NewsTrade Newscommunity,contract,COVID-19,equipment,Medequip,NHS,social services,turnoverCommunity equipment services provider Medequip has posted an annual turnover of £184.5m which it says reflects its ability to react quickly and effectively to uncertain trading conditions caused by Brexit and COVID-19. Following a year defined by significant business challenges and interruptions due to the COVID-19 pandemic, and continuing disruptions...Liane McIvorLiane McIvorliane@thiis.co.ukAdministratorTHIIS Magazine