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Medequip Connect is aiming to implement an innovative approach to the delivery of technology enabled care services (TECS), based around the use of advanced information and communications technologies.

As part of this strategy, the company is investing in the ‘future of telecare’ by moving all its systems to a robust digital platform in advance of proposed changes within the telecoms industry planned for 2025.

Medequip Connect – Medequip’s telecare offering – strives to support individuals to live safely in their homes and communities, using the new digital platform to provide services that are faster, more reliable and feature-rich to enhance independence and quality of life.

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The Medequip Connect team began the switch to digital services in 2017, which was prompted by the proposed move from analogue to digital and an increasing awareness of the growing potential for smartcare systems.

With this switch, Medequip Connect says it has the right platforms in place to enable creative use of fast-developing technology for telecare. It says the steps it has taken means it can provide support for the new range of wearable and peripheral telecare products designed to improve quality of life.

The digital platform is built around internet connections and SIP calling with improved bandwidth and faster speeds, which Medequip Connect says facilitates improved functionality and quality, increased ease of use for operators, and better provision for service users.

Working closely with selected telecoms and software partners, the Medequip Connect team aims to ensure backwards compatibility as well as future-proofing and performance.

Additionally, the switch to digital has enabled the Medequip Connect team to operate from multiple locations, including working from home, ensuring reliable continuity of TECS.

Now, all of Medequip Connect’s calls are handled on a single digital platform, bringing everything together in one place for operators and providing an efficient TEC service for users across the UK.

For more information, visit the website or call 0800 910 1390

In October, Medequip Connect released an educational video explaining its raft of telecare services available for customers.

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