Medequip Connect extends its service in Carlisle with 24-hour ‘emergency response’ pilot
Community equipment services provider Medequip Assistive Technology is to extend its Medequip Connect service across the Carlisle area of north west England by providing a 24-hour ‘Emergency Response’ service to offer total protection for elderly and vulnerable users of its personal care alarms and equipment.
Medequip has made significant investments in its digital platform to enable the company to support some of the most sophisticated equipment now on the market.
According to the provider, the new responder service aims to supplements this to provide peace of mind for families and carers, knowing assistance is available 24 hours a day at the touch of a button.
Stephen McKee, Head of Business Development at Medequip Connect told THIIS: “Introducing the Medequip Connect Responder service in the Carlisle area is our first step in expanding the Medequip Connect portfolio to provide a comprehensive support service for elderly and vulnerable people, optimising the potential for technology-enabled care”.
Medequip Connect offers a range of solutions which can be tailored to individual requirements. These range from simple analogue base units connecting to a telephone line with pendant call button and link to a 24/7 monitoring centre, through to more sophisticated digital devices including automatic fall detection systems and voice activated alarms that continue to operate even during power outages. The Emergency Response service, it says, closes the loop to provide end-to-end support.
Medequip Connect has also introduced a quick and easy online referral process for professionals, accessible via a clear green button at the top of the Home page on the website. This links to an online form designed for GPs, OTs and carers to fill to complete the referral.
In addition, Medequip Connect supports a range of GPS ‘wearables’ designed for use in the event of emergencies outdoors, anywhere in the world, so help can still be at the touch of a button whether there’s an emergency on a country walk or the wearer is holidaying away from home.
The equipment provider’s Home Safety Kits include ‘bogus caller’ buttons together with heat, smoke and Co2 detectors. Smart Home kits are also available with an app for family and carers to check on their loved ones, and Memory Support devices can help those who may be a little forgetful, including the latest advanced pill dispensers with alert monitoring.
For users signing up for the Emergency Response service, Medequip Connect sends a trained responder to assess individual needs to decide whether the client is at risk from medical emergencies, falls or personal distress. The service responds to 97 per cent of all callouts within 20-45 minutes, faster than the average ambulance wait time for a fall.
The Carlisle specialist service is a pilot for Medequip Connect. The company will be assessing responses and requirements with a view to rolling out the service in other areas of the UK over the next 12 months. For further information, contact Stephen McKee, Medequip Connect Head of Business Development on 0800 910 1390 or at Stephen.McKee@medequip-uk.com
