Snowdrop Independent Living Whitechurch

Kevin Bounds, Chairman of Welsh mobility retailer Snowdrop Independent Living, has confirmed its South Wales branches will remain open to provide support and services to customers throughout the impending firebreak.

Declared by Wales’ First Minister Mark Drakeford on 19 October, the “firebreak” lockdown will see stringent, national restrictions imposed from 23 October and continue until 9 November. As part of the lockdown, many businesses will be required to temporarily close their doors or reduce their operations.

Included among those businesses forced to close will be ‘non-essential’ retail, with the Welsh government stating it will release a list of which retail businesses constitute ‘essential’ and ‘non-essential’.

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During the first lockdown, many dealers in the mobility sector highlighted the lack of clarity surrounding which companies could remain open and which could not, leading some in the industry to close their doors while others continued to operate.

Snowdrop Independent Living was among the latter, with the retailer taking the decision to keep its four Welsh stores and three Midlands stores open throughout the lockdown.

Speaking with Snowdrop’s Managing Director David Morgan in October’s Retailer Spotlight about the first lockdown, he told THIIS: “Probably one of the hardest things at the beginning and along the way was having to interpret the government’s rules, rather than having them clearly defined.

“I’m confident that we did the right and proper thing by reopening the stores so that the vulnerable customers we served were able to buy vital products. In particular, incontinence products, mobility aids, as well as our service provision to maintain equipment in homes.”

Now, the company which boasts branches in Haverfordwest, Swansea, Penarth and Cardiff, has pledged to do the same throughout the firebreak.

Kevin Bounds, Chairman of Snowdrop Independent Living, told THIIS: “Snowdrop Independent Living stayed open during the previous lockdown to support our customers in a fully compliant manner and intend to do so again during the Welsh circuit breaker lockdown.

“Our customers rely on us to keep themselves safe, healthy and mobile and we will continue to support them in as many ways as we can by keeping our stores open, providing online access to our products and by delivering to those customers who cannot access our stores.

“Their needs will not go away during the circuit breaker so we will remain available to help them however we can.”

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