The Mountain Trike Company to outsource its hire scheme to rental mobility equipment supplier
The Mountain Trike Company has announced a new hire scheme arrangement which will enable it to offer a more flexible approach for customers to hire and try its wheelchairs.
As a supplier of all-terrain wheelchair products, The Mountain Trike Company has offered customers the option to hire some of its products to allow them to try before they buy and fully understand the capabilities and suitability before committing to purchasing.
The short-term hire scheme has been an invaluable service, states the company, but due to the increase in product range and complexity in deliveries the supplier felt the service could be better managed.
Family-run Mobility Hire has been a supplier of rental mobility equipment in the UK for over 20 years and it will be offering short or long term rental of Mountain Trike equipment from January 2023.
Mobility Hire provide hires to customers throughout the UK offering same/next day and weekend delivery. As well as offering hire of the manual Mountain Trike range, it will also be hiring the e-Trike which previously Mountain Trike had been unable to offer.
Hire prices start from £120 a week and currently hire is for a minimum of two weeks. Delivery and collection will be managed through Mobility Hire’s staff and delivery prices can be easily calculated by the customer online when entering their postcode.
If a customer should decide to go onto purchase a Mountain Trike, the two-week rental fee will be reimbursed.
Talking about the new partnership with Mobility Hire, Tim Morgan, Managing Director at Mountain Trike said: “Offering short-term hire to our customers has always been an important part of our sales process.
“It gives customers an opportunity to test ride the Trike in their own setting, building up confidence riding and understanding what outdoor adventures might be possible.
“As a business it is important that we continue to offer this service, however, we haven’t been able to offer this service on our eTrike products and with a small hire fleet sometimes it isn’t always possible to meet demand.
“Partnering with Mobility Hire provides us with an excellent opportunity to outsource our hire scheme through them. They are experts in this arena with a 20 year proven track record I’m confident that customers will receive an excellent, hassle free and flexible service through Mobility Hire.”
Tim goes on to say: “Outsourcing the hire element of the business will also free up the team to focus on our ever-growing sales process and spend less time having to service and arrange delivery /collection of our hire Trikes.
“We will continue to provide the all-important 1:1 home demos to customers and re-direct them to Mobility Hire if they then wish to test-ride further.
“The hire scheme will also be available for our distributors many of who don’t have this option due to limited demo models. I’m excited about this opportunity and this is another positive step forward for Mountain Trike.”
Talking about the new partnership, Peter Billcliffe, Sales Director at Mobility Hire, said: “We are delighted to have the Mountain Trike wheelchairs as part of our hire products.
“Hiring mobility equipment is at the heart of our business and we have a huge amount of experience in this sector and I’m 100 per cent confident we will continue to provide the excellent service that Mountain Trike has previously provided to their customers through their try-before you buy scheme.
“Our service goes beyond just hire and we can offer professional assessments, offer advise on hiring products through the mobility scheme and NHS wheelchair scheme. We also have our own fleet of delivery vehicles so we can offer flexibility on deliver and collection options.
“It’s very exciting and am thrilled to onboard the Mountain Trike products as part of our hire offering, it is a positive move for all parties involved.”
The Mountain Trike Company recently unveiled the ePush, an electric power assist version of its MT Push at Naidex, the independent living show taking place today at the NEC in Birmingham. The Cheshire-based off-road wheelchair specialist, which last year marked its 10-year anniversary, says that it has seen sales double as demand for outdoor equipment has grown over the last couple of years.
