Passenger Assist Points at Northern stations to help people with accessibility needs
Eight Passenger Assist Points will be installed across Northern stations in the coming months to help make travel easier and more accessible for people with accessibility needs.
These new designated areas at key stations across the network will feature clear and accessible signage, as well as seating to make it easier for passengers to get the assistance they need when travelling on Northern services.
Locations will include Barrow-in-Furness, Blackpool North, Bolton, Halifax, Harrogate, Manchester Oxford Road, Manchester Victoria and Meadowhall stations.
Passengers will be able to wait in these areas or ask for help when they book train travel through ‘Passenger Assist’ – a national scheme for any passengers who require assistance to travel on the rail network.
It allows people to contact Northern and other train operators and they can help you on and off trains as well as reserve wheelchair spaces and seats.
The scheme is part of Northern’s ongoing commitment to improving accessibility and inclusivity on its services.
Mark Powles, customer and commercial director at Northern, said: “We are delighted to be installing these new Passenger Assist Points across our network.
“We know that travelling by rail can be challenging for some passengers and we are committed to doing everything we can to make it easier and more accessible for everyone.”
Northern was recently recognised at the Rail Business Awards, winning the Customer Service Excellence category, for its development of ‘The Accessible Travel Simulation’ – an app designed to support people who are anxious or need to build confidence to travel by train.
Northern is the second largest train operator in the UK, with 2,500 services a day to more than 500 stations across the north of England.
In December 2022, another 38 stations were declared ‘mobility scooter-friendly’ across the Northern rail network, bringing the total to more than 160 stations across 28 routes.
