Stannah named a Which? Recommended Provider with a 75% overall customer satisfaction rating
Stairlift and home lift company Stannah has been named Which? Recommended Provider – the only stairlift brand to be granted the accolade.
Stannah received recognition as Which? Recommended Provider Stairlift Brand, with an overall satisfaction rating of 75 per cent. The results follow a survey of four stairlift brands in December 2022.
Which? surveyed 663 individuals who had purchased a stairlift, whether for themselves or another person, in the past 10 years. Of those surveyed, 228 were Stannah customers, and three-quarters had bought their stairlifts within the past five years.
The consumer choice experts claim to have only been impressed enough by one brand to grant them Which? Recommended Provider status. The 75 per cent rating is a combination of both customers’ overall satisfaction and how likely they are to recommend a brand.
Brands were also ranked on value for money, safety, quality, reliability, comfort, appearance, and ease of use. Stannah received five-star ratings across four of the available categories.
Patrick Stannah, Joint Managing Director, commented: “We are extremely proud to be named a Which? Recommended Provider of stairlifts, especially as we are the only brand to be named as such.
“Our dedication to excellence is a strong commitment across the business as we strive to enhance the lives of all of our customers. Stairlifts can be a life-changing product for our customers, so it’s only right that the service we offer holds the same value.”
Stannah has evolved from a small family business founded in 1867 to a globally renowned mobility industry leader. Over the past 40 years, it has helped over 900,000 people, confirming the sustainability and longevity of the brand.
Stannah is a supplier of stairlifts, passenger lifts, escalators and moving walkways, vertical platform lifts, goods, and service lifts. It is one of Britain’s leading engineering companies and remains an independent, family owned and run firm.
Today it is run by fourth generation joint chairmen Alan and Brian Stannah, and they are supported by the fifth and sixth generation of the family – Jon, Patrick, Alastair, Nick, Helen and Sam. Stannah now operates in more than 40 countries and has subsidiaries in 11 countries including France, Italy, and America.
In November 2022, Stannah announced that it had acquired 3D Ply, one of its long-time suppliers, as part of a strategic investment that will allow for growth and an increase in Stannah’s level of service to its customers.
