Motability Scheme recognises the UK’s top performing mobility dealerships
Scooter and powered wheelchair dealerships across the UK have been recognised for their outstanding levels of customer service in the Motability Scheme’s annual awards.
The awards are based on direct feedback from Motability Scheme customers and reward commitment to going above and beyond to deliver high standards of care. Winners this year include Charterwood Mobility (Chartercare), True Mobility and O’Brien Mobility.
In the ‘large’ category, with a dealership fleet size of over 200, the winner was Charterwood Mobility (Chartercare). The ‘commended’ dealerships were Parkgate Mobility, Mobility Direct N. Ireland, Millercare and Easy Mobility Services.
In the ‘medium’ category, with dealership fleet size between 101-200, the winner was True Mobility. The ‘commended’ dealerships were Cumbria Mobility, Altonaids Mobility, RKS and Scootermart Mobility Centre.
In the ‘small’ category, with a dealership fleet size between 35-100, the winner was O’Brien Mobility. The ‘commended’ dealerships were Mobility Scotland, Premier Mobility, NBR Scooter Brokers and Haven Mobility.
Every scooter and powered wheelchair dealership with 35 or more Motability Scheme customers is entered into the awards and rated out of 10.
The average score for all eligible dealerships in the 2020 Motability Scheme awards is 9.42 out of 10. The winning and commended dealerships in the large and medium categories all scored 9.75 or over.
This year’s winners and commended dealerships are a mix of dealerships being recognised for the first time and some repeat winners, according to the Motability Scheme.
Altonaids Mobility and Mobility Direct NI were both been commended previously, while this is Charterwood Mobility’s second year in a row winning the ‘large’ category and True Mobility’s second year winning the ‘medium’ category.
Ian Goswell, Commercial Services Director, Motability Operations Ltd, said: “One of the main aims of the Motability Powered Wheelchair and Scooter Scheme is to deliver exceptional service to our customers, and these dealerships demonstrate excellent customer service day in, day out – not an easy feat given the difficulties of 2020.
“We take great pride in working with these award-winning dealers, they’re the face of the Motability Scheme to so many customers, and it’s fantastic to see their continued dedication.”
With 16,000 scooter and powered wheelchair customers throughout the UK, the Motability Scheme offers a worry-free leasing option to disabled people with insurance, breakdown assistance and servicing included.
Anyone who receives the Enhanced Rate of the Mobility Component of Personal Independence Payment, the Higher Rate Mobility Component of the Disability Living Allowance, War Pensioners’ Mobility Supplement or Armed Forces Independence Payment can exchange part of their weekly payment to lease a new scooter or powered wheelchair through the Motability Scheme.https://thiis.co.uk/motability-scheme-recognises-the-uks-top-performing-dealerships/https://thiis.co.uk/wp-content/uploads/2021/02/DealerAward2020-WIN-RGB@3x.jpghttps://thiis.co.uk/wp-content/uploads/2021/02/DealerAward2020-WIN-RGB@3x-150x150.jpgNewsroomRetailer NewsThird SectorTrade Newsannual awards,dealerships,Motability Scheme,Powered Wheelchair and Scooter SchemeScooter and powered wheelchair dealerships across the UK have been recognised for their outstanding levels of customer service in the Motability Scheme’s annual awards. The awards are based on direct feedback from Motability Scheme customers and reward commitment to going above and beyond to deliver high standards of care. Winners...Liane McIvorLiane McIvorliane@thiis.co.ukAdministratorTHIIS Magazine