Derby mobility retailer owes customers thousands of pounds
Mobility at Home has been found to have eight County Court judgements against it, adding up to a total of £67,721.
The news comes following the store’s closure earlier this month by enforcement agents.
A letter was posted on Mobility at Home’s window by a High Court enforcement agent warning that the premises had been secured so the goods on site may be auctioned.
The company said it was moving to a different location and tried to reassure its customers, blaming the legal action on a misunderstanding with a supplier.
However, Derbyshire Live discovered that the company has been involved in multiple other legal disputes.
The Trust Online register, operated on behalf of the Ministry of Justice, reveals eight County Court judgements against Mobility at Home in the past four months, adding up to almost £68,000.
The judgements are classed as “unsatisfied” meaning that all or some of the amounts involved have not been paid to the claimants.
Pensioner Barbara Seale is one of the claimants waiting for settlement and says that she has been left trapped in her own home because the company has not repaired her mobility scooter for half a year.
The court has ordered Mobility at Home to pay her £1,805, but she says none of this has been received.
Barbara said her problems began in February when her mobility device began to lose its charge. An engineer visited her home and diagnosed a possible battery fault, taking her scooter back to the workshop for further investigation.
“I am just so fed up with them. They have made excuses after excuses but nothing seems to be getting done. They have had my scooter for six months with no sign of getting it back,” she said.
“Mobility At Home gave me a replacement scooter, which is unusable for me. The battery weighs more than the scooter we bought and there is just no way we can fit it in the car.
“We have been left house-bound through no fault of our own. It’s like they don’t care about us.”
Barbara’s husband, Robin, 79, added that they felt they had no option but to take Mobility at Home to court.
A spokeswoman for the mobility retailer said she was aware of the County Court judgements but did not know what arrangements were in place for settlement.
Mobility at Home’s Director Nicolas Askew said the company has faced difficulties over the last two years, having been involved in a dispute with its landlord and being victims of a credit card fraud, which cost the business almost £35,000.
He described the ongoing issue with the High Court enforcement agent and the store closure as “embarrassing”.
“Regarding our recent forced closure due to a misunderstanding with one of our manufacturers about unordered and undelivered stock, this is very embarrassing but, saying that, we will not roll over and be bullied into paying for stock we’ve not had,” said Nicolas.