100% customer satisfaction helps Mobility Solutions win TGA Dealer of the Quarter Award
Glasgow-based mobility retailer Mobility Solutions, part of the Allied Vehicles Group, has been awarded Dealer of the Quarter by its scooter supplier, TGA.
Established in 2013, Mobility Solutions has built on the reputation of its sister company Allied Mobility – one of the UK’s largest providers of adapted and wheelchair-accessible vehicles.
With two stores already in its portfolio, including its flagship 8,000 sq ft retail showroom situated in Glasgow, the company has confirmed it has plans to shortly open a further two mobility stores in Scotland.
Having had a strong quarter of sales of TGA mobility scooters and with customer satisfaction at an all-time high, rated at 100 percent for the last quarter*, Mobility Solutions has been awarded the TGA Dealer Award.
On receipt of the award, Kieron Macfarlane, Retail Manager, commented: “We are delighted to win the TGA Dealer of the Quarter Award as it officially recognises our success and hard work. The team and I believe our continued momentum is the result of company ethics and a customer-centric approach. When you buy a mobility scooter from us you are not just buying a product, you are receiving a complete package of support from initial assessment through to dedicated aftercare.”
Recently, the award-winning mobility dealer explained to THIIS its customer-centric approach to retail, actively encouraging its customers to take to the internet to inform it how it is performing and continuously asking for feedback regarding how it can improve.
“Our whole team takes pride in bending over backwards for customers wherever they live, even in remote islands around Scotland,” continued Kieron.
“Our free product loan service is vital when scooters are in for servicing or repairs – we understand the importance of maintaining freedom. We choose to supply TGA scooters as they are reliable and come with lengthy warranties – hence we offer no quibble guarantees to customers. When we first set the business up, we had 12 scooter suppliers, now that’s down to four as we have cherry-picked the ones we trust – TGA is one of our flagship brands.”
Emphasising the importance of welcoming customer feedback, Kieron added: “Our mission is to ensure the right product is supplied to the right person. Only by talking straight with customers can any business achieve true insight – before the sale and afterwards. We have a robust and structured procedure which is empathetic to customer requirements and focused on maximising peace of mind. Physically testing and comparing products is also essential which is why we offer such a comprehensive range of products to try in our welcoming retail spaces.”
*Research conducted by independent AVG team from a pool of Mobility Solutions customers.https://thiis.co.uk/100-customer-satisfaction-helps-mobility-solutions-win-tga-dealer-of-the-quarter-award/https://i2.wp.com/thiis.co.uk/wp-content/uploads/2019/12/TGA_Mobility_Solutions.jpg?fit=900%2C599&ssl=1https://i2.wp.com/thiis.co.uk/wp-content/uploads/2019/12/TGA_Mobility_Solutions.jpg?resize=150%2C150&ssl=1Awards & AchievementsNewsroomRetailer NewsTrade NewsAllied Vehicles,Allied Vehicles Group,Dealer of the Quarter,Glasgow,Kieron Macfarlane,Mobility Solutions,mobility supplier,Scotland,TGA Dealer AwardGlasgow-based mobility retailer Mobility Solutions, part of the Allied Vehicles Group, has been awarded Dealer of the Quarter by its scooter supplier, TGA. Established in 2013, Mobility Solutions has built on the reputation of its sister company Allied Mobility – one of the UK's largest providers of adapted and wheelchair-accessible...Calvin BarnettCalvin Barnettcalvin@thiis.co.ukAdministratorTHIIS Magazine