Widex My Guide app

Hearing aids manufacturer Widex has introduced a new mobile app feature that “empowers hearing aid users” to maximise the comfort, performance and utility of their hearing aid devices after the initial fitting.

With up to 20 per cent of new hearing aid users reporting difficulties and frustration in becoming familiar with their devices, Widex stated that the My Guide tool, a new feature in the Widex Moment mobile app, was developed to make the hearing aid adoption period easier.

Dana Helmink, Clinical Product Specialist at Widex, commented: “Using a hearing aid for the first time or adjusting to a new device can take time and dedication, because wearers have to form a new habit,” said.

“We developed the My Guide mobile tool to make the initial adoption period as painless and positive as possible. My Guide offers wearers videos and written instructions for proper usage, storage, maintenance and more, helping them to overcome problems remotely.”

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Hearing care professionals are being encouraged by Widex to promote the My Guide tool throughout the patient journey as a vital resource that simplifies device use and provides all the information they need, which can help relieve stress among patients.

It can also help save them valuable time, Widex states, by empowering patients to fully resolve certain issues on their own as the tool reduces the need for clinic visits for wearers and provides peace of mind that any necessary information is available at the touch of a button.

The main features of My Guide provide comprehensive lessons about storage, comfort, charging, care and maintenance, troubleshooting advice and a ‘reminder’ function to encourage daily hearing aid use.

Dana added: “The new My Guide tool in the Moment mobile app serves as a full spectrum solution for hearing aid adoption fatigue, aiding both hearing care professionals and patients to achieve success with hearing aids.

“Moving forward, the app and My Guide tool will be updated to reflect new Widex models and product series, ensuring patients and hearing care professionals have the best hearing aid experience possible with all the information they need available in one, convenient location.”

Earlier this year Widex was named an Innovation Awards Honouree at the annual Consumer Electronics Show for its pioneering Widex Moment natural-sounding hearing aids, which aim to improve real-time listening for the wearer.

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https://i0.wp.com/thiis.co.uk/wp-content/uploads/2021/08/My-Guide-Press-Relase-image_1600x540_0721.jpg?fit=900%2C304&ssl=1https://i0.wp.com/thiis.co.uk/wp-content/uploads/2021/08/My-Guide-Press-Relase-image_1600x540_0721.jpg?resize=150%2C150&ssl=1Liane McIvorNewsroomSupplier NewsTrade Newsaccessibilty,hearing aid,My Guide,WidexHearing aids manufacturer Widex has introduced a new mobile app feature that “empowers hearing aid users” to maximise the comfort, performance and utility of their hearing aid devices after the initial fitting. With up to 20 per cent of new hearing aid users reporting difficulties and frustration in becoming familiar...News, views & products for mobility, access and independent living professionals