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Which?, the UK’s consumer champion, has advised people searching for mobility and independent living aids to buy from approved British Healthcare Trades Association (BHTA) companies.

From mobility scooters and riser recliners to stairlifts, Which?’s recently published guidance for consumers highlights the value of turning to BHTA member companies when searching for the right products to meet their needs.

The useful online guides provide a detailed breakdown of how to buy products safely, including outlining approximate price ranges, funding advice, questions to ask when searching for products, and whether the product in question is necessary.

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Alongside the helpful hints and tips, Which? directs readers to search out and use BHTA-approved sellers when choosing the right provider to buy from.

In particular, the consumer champion emphasises the trade association’s code of practice, which requires its members to provide customer service above and beyond their legal obligations.

Calvin Barnett, Head of Marketing and Communications at the British Healthcare Trades Association, commented: “We are delighted that Which? has recommended that consumers searching for products and services seek out our members in their popular buying guides.

“As organisations, BHTA and Which? share the same values – we both champion consumer protection, confidence and standards. So, it is fantastic that the organisation is encouraging elderly and disabled consumers to use our approved members, and that they support our code of practice.”

With over 400 mobility, access, healthcare and assistive technology companies in its membership, the BHTA work to improve customer services standards and bolster consumer protection for those buying mobility, independent living and healthcare products and services.

All of its members commit to its code of practice – the only code in the healthcare industry approved under the Chartered Trading Standards Institute (CTSI)’s Consumer Codes Approval Scheme. The code ensures its members trade ethically and professionally, and prioritising the interests of their customers.

To see all of Which?’s expert consumer guides, see below:

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