VIDEO: Online mobility aid retailer Ability Superstore opens first store in Lancashire
The Ability Superstore, an online mobility aid retailer established in 2010, opened its first store in Nelson, Lancashire on Wednesday 24 November.
The store, which is offering a large selection of mobility aids, was officially opened by Mike and Julia Phipps, founders of Ability Superstore. They said that they decided to open a physical store to allow people to come and try items for size before they commit to making a purchase.
Julia said: “Whilst we’re proud of a hugely successful online store, there has been a need for a physical store for people to visit for some time.
“Our client base like to see and hold what they’re buying before they part with their money, and whilst online shopping works for many, we know that visiting a store and you can’t put a price on having face to face customer service – especially after the last 18 months.
“Our staff in-store are really looking forward to welcoming visitors through the door and being able to extend our unique customer experience.”
The Ability Superstore was born with the vision to help expand the mobility market by providing our customers with one of the largest ranges of affordable mobility aids and daily living products in the UK.
Having struggled to find the perfect product to help her ageing parents-in-law, Julia decided to develop a business which provided a wide range of mobility aids and daily living equipment, backed up by great customer service.
Julia knew that finding the right mobility aid was integral to helping her mum-in-law live a more independent and happy life in her later years, however finding the right product was no mean feat with hundreds of products available, yet little guidance or advice on what could be the correct one for her.
A trusted supplier to the NHS, The Ability Superstore regularly supply a range of mobility products to various NHS Trusts around the country.
It has a resident occupational therapist working in the team, and offers a growing range of handy guides on its website.
Earlier this year, The Ability Superstore saw a flood of orders come through after its easy-pour kettle went viral on social media site TikTok after a user posted a nine-second clip praising how useful it was.
View the YouTube link below to see inside the store: