Dolphin Therapy mattress image

Medstrom Healthcare has announced the launch of Medstrom Now, a “revolutionary” new rental service designed to remove all barriers to accessing a specialist equipment rental service.

Medstrom Now was created to provide a transparent and cost-effective service which aims to eliminate many of the challenges hospitals face with their service providers, including: excessive delivery and collection charges; long minimum rental periods; inaccurate invoicing; lack of management information; extended delivery lead-times outside those promised; a lack of product training; and little to no clinical support.

The new service supports Medstrom’s vision to improve patient and financial outcomes for customers. It also offers a unique solution that provides immediate access to equipment by ensuring that products are always available on-site.

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Medstrom works with customers to identify the location where specialist equipment can be securely stored. Orders are then placed online through a bespoke ordering system and once confirmed, a code will be given to access the equipment. This eliminates delivery lead-time and removes charges for delivery and collection.

As provided with Medstrom’s adhoc rental service, 24-hour clinical and technical support is offered along with product training by a member of the RN and RGN-qualified clinical team.

A range of specialist products are available through Medstrom Now, including bariatric beds and surfaces, ultra-low beds, the Multicare specialist bed and the Dolphin Therapy surface.

Multicare bed

Rachel Apsey, Sales & Marketing Director for Medstrom Healthcare, sees this launch as a milestone for the healthcare innovator, ensuring that cost and time challenges are reduced to allow for better patient experiences.

She commented: “Medstrom Now has been developed to provide our customers with genuine added value and is designed to address all financial and non-financial challenges that may be experiencing with their existing rental service. We believe this new service is a real game changer.”

According to the company, Medstrom Now guarantees clean, function and safety tested specialist equipment that is ready for use whenever patients require it.

Medstrom Healthcare is the only independent provider of bed management services to the NHS. With 18 contracts across 65 hospital sites, it is the second largest provider of bed management services to the NHS, managing around 20 percent of the acute bed and mattress fleet.

In December 2018, Medstrom won a major contract to supply beds and mattresses in hospitals across Cardiff and Vale region.

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