Edinburgh Airport, Scotland’s busiest airport, is trialling a new mobile ordering service for passengers with reduced mobility, enabling individuals to order and have food and beverages from eateries in the airport’s departure lounge delivered to them.

Using the FetchyFox platform, staff at the airport will be able to ask passengers with reduced mobility if they would like to order food from outlets in the departure lounge.

Explaining how the service works, Anthony Payne, Enterprise Applications Manager at Edinburgh Airport, said: “We pride ourselves on being an innovative airport and embrace technology which benefits our passengers wherever possible – FetchyFox brings both of those things to the table.

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“By using the FetchyFox platform, our staff will handle all aspects of the order process, from menu selection through to payment and delivery, allowing the passenger to relax in our PRM waiting area ahead of their flight.”

Currently, the complimentary service is being trialled with two eateries at the airport’s departure lounge, with a view to roll out the service wider following an evaluation.

“It ensures we are creating an accessible service that offers choice for our passengers, removing any unnecessary worries for them and whoever they are travelling with,” continued Anthony.

“Early feedback is very positive, and we’re looking forward to seeing the trial in action and introducing more offerings to the service.”

Christina Apatow, CEO of FetchyFox, commmented: “We believe it is important to provide an equitable airport experience to PRM passengers. It’s no surprise that Edinburgh’s amazing team has made empowering this passenger segment a priority as they continue their promise to provide exceptional service.

“At FetchyFox, we care about each passengers’ journey and carefully consider how it can be improved with the help of technology. At Edinburgh, we have been thrilled to witness the delight and satisfaction that this service brought to travellers.”

According to Edinburgh Airport, the introduction of the unique food and beverage ordering app is another step in its journey to offer an outstanding service for passengers with reduced mobility, with the airport being rated as Very Good by the Civil Aviation Authority last year.

In August 2018, the airport purchased wheelAIR cooling backrest cushions from Edinburgh-based mobility dealer FastAid Products for customers to use whilst in the airport after a successful trial.

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