Thistle Help celebrates first anniversary of its Kilmarnock mobility showroom
A year down the line after acquiring the Mobility Centre in Crosshouse, Kilmarnock in November 2020, Thistle Help owners George Ruddick and Laura Hays, who also have a showroom in North Ayrshire, have reported that their both showrooms have grown from strength to strength.
George Ruddick, Managing Director, commented: “Acquiring the business last year during the COVID-19 pandemic was a risk but one that is already proving to be a successful decision. Having provided a service to North Ayrshire residents for the last 14 years, we felt it was time to expand and offer the same service to East Ayrshire and further afield.”
Thistle Help supply a wide range of equipment including lift & rise recliners, mobility scooters, manual and power wheelchairs, adjustable beds and daily living aids from both their Irvine showroom and the Crosshouse property. It also continues to offer a repair service to all mobility equipment from both locations through their service engineers.
Another pipeline of Thistle Help income comes from the care sector which has steadily increased in recent months. The retailer provides Loler inspection contracts for moving & handling equipment and supply a wide range of care equipment.
Laura Hays, Director, added: “George and I have worked hard to ensure our business survived during these unprecedented times. Having a good team of staff working with us has undoubtedly contributed to our continued success.
“We have recently employed new members of our team and believe they bring a new dimension to the business.”
Laura states that Thistle Help prides itself on its excellent customer service levels backed up by many of the leading suppliers in the industry. They are often complimented for the warm welcome and relaxed atmosphere when customers visit both showrooms.
Shortly before their temporary closure in March 2020, Thistle Help decided to change supplier to Pride Mobility Products Ltd for their lift & rise recliners and mobility scooters.
Since re-opening last year after lock down, they have seen a significant increase in sales of both products. They believe this is all down to an increased range and the quality of their products.
They are looking forward to what the future will bring with both showrooms and being of service to both existing and new customers.
