Theraposture video assessments image

A leading specialist in adjustable beds, chairs and care cots, Theraposture is experiencing growing demand for its latest OT-led, personalised video assessments and product demonstrations, following the introduction of a new web appointment calendar.

Offering an alternative to home visits, the ‘Theraposture Covid safe services’ video appointments provide an opportunity for the Theraposture Occupational Therapist (OT), Shaun Masters, to assess individual needs, answer questions and see a client’s environment. Although Theraposture is still offering home visits if requested and appropriate, the video assessments give customers peace of mind in light of the coronavirus pandemic.

Shaun can use a variety of video conferencing options including Zoom, Teams or WhatsApp. Once a booking has been made, he calls the client to discuss their product requirements and to ensure the technology is set up before the appointment.

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Bookings for Theraposture’s new service can be made by telephone or by Theraposture’s new and easy-to-use online calendar booking app. Visitors click on an available date, select preferences and the appointment is booked with the OT.

Individual or multiple products can be seen in one appointment with several participants on the same call, making it an efficient method of discussing suitable equipment without the need for face-to-face contact. In one video call, solutions can be discussed with several stakeholders responsible for care.

Shaun is leading the new Theraposture video assessments and believes working smart is the way forward to achieve faster positive outcomes.

“Theraposture are using technology to complete video-based OT assessments via many different web platforms – this new way of working is quickly transforming our practice,” he explained. “We complete these in a timely manner as they can involve health professionals, carers, clients, and family members.

“The video assessment enables products to be viewed and demonstrated in a relaxed private environment, with full explanation given on specific features and functions prevalent to different pathologies. In my professional opinion, video assessments are very effective, and I strongly believe they will become normal practice within our continued new way of working.”

Theraposture video services are supported by its COVID-19 safe working practices, which ensure product installations, service calls and home visits, of any kind, are safe for everyone. Technicians have a strict protocol and wear full PPE whilst ensuring clients are shielded during any customer-facing interaction.

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