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Delivered by Centra Pulse and Connect, a personal alarm service is proving to be a vital lifeline for elderly people across Kent during the coronavirus pandemic.

Centra, part of Doro Group, is one of the leading providers of telecare in the UK, helping to support over 200,000 people live independently and safely in their own homes. It has provided the telecare contract to 7,000 people on behalf of Kent County Council (KCC) since 2015.

The personal alarm service provides 24-hour monitoring for vulnerable customers in the area, helping them to remain safe and independent at home, while offering peace of mind for family members who can’t visit their relatives during the outbreak.

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Centra says its popular service has seen an increase in demand since the start of the COVID-19 crisis, which correlates with the number of elderly people needing to self-isolate due to being more vulnerable to catching the virus.

Mark Hogan, Independent Living Support Services Manager at KCC, commented: “Centra provides a critical lifeline to many people currently self-isolating or shielding. If people are anxious, fall at home or have an epilepsy incident they can talk to someone immediately to obtain assistance or access to emergency services.

“Centra have very successfully implemented their business continuity arrangements to ensure staff can work from home whilst still ensuring they provide a responsive service and continue to proactively seek new ways to support the wider community, alongside statutory services, during the current crisis.”

Additionally, the telecare equipment from Centra can be posted and self-installed to minimise face-to-face contact with people.

Rachel Kennerly, Doro Regional Manager, said: “Our field-based teams in Kent have done an amazing job during the COVID-19 pandemic. The feedback from clients has been wonderful, they are so grateful that the teams are still be able to support them, while taking additional safety precautions.

“In Kent we continue to offer support to clients who has just been discharged from hospital or now need additional help from home. The team has adapted to lots of changes and they have all done a brilliant job.”

Doro has also worked with NHS Cheshire CCG to successfully launch the COVID-19 Discharge Service, which enables speedy hospital discharges across Cheshire through the rapid deployment of telecare packages to users’ homes when they are able to leave hospital.

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