Stannah named Which? Recommended Provider for stairlifts for the fourth consecutive year
Stannah has been named a Which? Recommended Provider for stairlifts for the fourth consecutive year, which the firm states reinforces its commitment to delivering exceptional customer experiences and supporting people to maintain their independence at home.
As part of its 2026 assessment, Which? gathered feedback from consumers who had purchased or acquired a stairlift within the previous 10 years, alongside conducting an in-depth review of providers’ policies and practices.
The findings highlighted Stannah’s continued commitment to delivering outstanding customer experiences, with the company achieving five-star ratings for delivery and fitting, ease of use, and reliability, as well as 95 per cent customer satisfaction with how quickly Stannah responded when support was required and how quickly stairlifts were operational again.
The achievement reinforces Stannah’s position as one of only two stairlift providers to receive Which? Recommended Provider status in 2026.
The recognition highlights Stannah’s ongoing focus on delivering trusted products, expert advice and responsive aftercare support to help customers live safely and independently at home.
Patrick Stannah, Group Director, Stannah Home Accessibility, said: “Retaining Which? Recommended Provider status for a fourth consecutive year is something we are incredibly proud of. This independent recognition reflects the dedication and expertise of colleagues across Stannah who work every day to deliver exceptional experiences for our customers.
“Choosing a stairlift is a significant decision for individuals and their families. Being recognised by Which? provides reassurance that customers are choosing a provider committed to quality, trust and outstanding service, helping people maintain their independence and continue enjoying life in the homes they love.”
Stannah states that this continued recognition reflects the company’s ongoing focus on delivering reliable products, expert advice and responsive aftercare support throughout the customer journey.
Marco Luna, CEO, Stannah Home Accessibility, said: “At Stannah, we understand that our responsibility extends far beyond installation. From supporting customers throughout the purchasing journey to providing responsive aftercare when support is needed, we remain committed to delivering the highest standards of care and service at every stage of the customer relationship.
“This recognition reinforces the importance of continuing to focus on what matters most to our customers: trust, reliability and the confidence that they are supported by a provider committed to helping them maintain their independence at home.”
Stannah was recently recognised for outstanding design excellence, receiving the distinction ‘Red Dot’ in the Red Dot Award: Product Design 2026 for the JOYA stairlift.
