Kardinal Independent Living

As vulnerable and elderly people are advised to self-isolate, resulting in a sharp drop in footfall and sales for mobility retailers, Kardinal independent Living has announced it has redeployed its staff to help its local community.

The West Sussex-based mobility retailer is providing all of its customers and the local community with essential items to help during the crisis, including shopping, collecting prescriptions, basic food prep and drinks, prompting medication, as well as cleaning & laundry.

It comes as the UK sees drastic measures imposed to curb the spread of COVID-19.

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According to Kardinal Independent Living, the retailer is using the slowdown in its business and the resulting additional staff to help people locally.

Coming into effect on the 18th March, a member of Kardinal’s team is now on-hand to accept calls whilst an available member of staff is free to drop off essential items to people in the community.

Admirably, the new delivery service will be funded by the retailer, however, it says it will unable to provide the goods for free and will only be able to pay its colleagues’ wages for their time.

All items are delivered with a receipt which people can pay for in cash on arrival.

Ensuring to protect its staff and those self-isolating, the company has introduced appropriate measures to prevent putting staff or people at risk, including a health check at the start of the day, as well as hand sanitisers, gloves and more.

Connor Hancorn, Company Director, Kardinal Independent Living, said: “During this time, we are keen to stay positive, and we’re looking to help in any way possible. We will be working around the clock to ensure we get around to everyone in need.”

The mobility retailer’s sister company, Kardinal Healthcare, is also joining the effort to help the community, as well as carrying on business as usual for its current clients as a care agency providing care for people in their own homes.

Helen Hancorn, Company Director of Kardinal Healthcare, commented: “We want to say a massive thank you to all our care staff, they are all at the front line delivering care to the elderly in their own homes, helping them by delivering shopping and making sure they have everything they need to keep them safe.”

The care agency is also recruiting more staff during a time when many people are losing their jobs, with Kardinal Healthcare confirming that it will offer flexible hours, and will have temporary and full-time jobs available.

Helen continued: “We have strict and robust plans to ensure our community’s care needs are continued to be met. We anticipate the care needs of our loved ones and neighbours will increase and are recruiting any new staff to start working as soon as possible.

“We provide all training in house and can provide all carers with extra PPE and soap. We are welcoming all members of the community to contact us and explore how they can help their local community by caring for the vulnerable.”

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