PROCare attributes 300% increase in order capacity of accessible solutions to new software
Accessible bathroom and kitchen manufacturer PROCare has stated that it has significantly expanded its operational capacity and warehouse efficiency after implementing Forterro’s ERP and WMS solution Orderwise.
The business increased the number of daily orders it can process from 50 to 200+, boosted picking accuracy to 99 per cent, and scaled its warehouse operations to 75,000 square foot as demand continues to grow nationwide.
Founded in 2001 as a supplier of shower trays, PROCare now supplies adapted bathrooms and wet-room solutions to housing associations, local authorities and contractors across the UK. As its product range and customer base expanded, the company’s manual processes and legacy systems lacked the visibility and control required for sustained growth.
Adam Balmer, IT Manager at PROCare, commented: “Before Orderwise, processing 50 orders in a day was time-consuming. Now we’re regularly doing 200+ and handling far more products, all thanks to Orderwise making us more efficient.
“Orderwise just works – the prompts, the accuracy, the flexibility. It means we can keep growing without adding more people.”
Manual order entry and paper-based picking meant warehouse teams previously relied on memory to locate and select items.
Today, every bathroom order is picked, labelled, and tracked individually using handheld scanners and guided walk routes, a transformation that has drastically reduced errors and driven improved customer satisfaction.
“Our picking errors are so low that even ISO auditors don’t believe us, we’re at around a 99 per cent success rate,” Adam continued. “Having that level of confidence across the warehouse is game-changing, especially when you’re supplying complex, high-value bathroom components.”
Since adopting Orderwise, PROCare has seen significant growth in online self-service orders through its trade portal and seamless scaling of its warehouse capacity to 75,000 square foot.
Tom Price, Director at Forterro, said: “PROCare is a strong example of how a modern, scalable ERP and WMS can unlock sustainable growth. By replacing manual processes and legacy systems with Orderwise, they’ve gained the accuracy, speed and control needed to support their expanding national footprint. As the company grows it has everything in place to scale with it.”
Earlier this year, PROCare was awarded for Best Resident Safety Initiative at the 2025 Northern Housing Awards.
