Precision Rehab outlines steps to provide remote contactless powerchair support during pandemic
Precision Rehab, the distributor and provider of a range of powerchairs to meet complex needs, has adapted its operations to ensure it can support customers throughout the pandemic.
With those in powerchairs often requiring rapid support at short notice, the pandemic and lockdown measures have proved a challenge for companies such as Precision Rehab whose are often required to work within close proximity to clients to repair damaged or faulty powerchairs.
To ensure powerchair users still receive the service needed, Precision Rehab says it has introduced a contactless client support system, including using all necessary PPE and meeting government guidelines.
“Most if not all of our clients come under the umbrella of people most at risk from the coronavirus and are reliant on their powerchairs all day every day, so when there is a technical issue, they need it resolving as soon as possible and this will often require a home visit. However, when possible we will try to diagnose the issue and resolve it remotely,” explained Matthew James, Director of Precision Rehab.
“Should a client visit be necessary and to ensure there is no risk to the client, their family, carer or Precision Rehab staff, we arrive at a prearranged time and then call to say we are there.
“Someone (either the client or carer etc) will then bring the chair outside for us to collect and sterilise prior to working on the chair. Once we have completed our work and resolved any issues, we fully sterilise the chair using antibacterial spray and wipes prior to contacting the client to say the chair is ready for collection – all this is done wearing the appropriate PPE which includes disposable protective gloves and masks.
“We then wait outside for the client to test the chair and do not leave until they are happy.”
The company stresses that the same level of safety measures is taken when delivering a new chair, including making any final modifications outside of the client’s property and not leaving until the client and their carer or family are happy.
In addition, all new clients are guaranteed a follow-up appointment once the lockdown restrictions have been lifted and are also offering their clients support via telephone and video calling which is available seven days a week during the lockdown.
According to the company, it received three calls from separate powerchair users who were not Precision Rehab clients but we seeking out its services for technical issues in one day and were unable to contact their original supplier.
The following day, all three were visited, and the problems safely resolved.
“We take the safety of our staff and clients extremely seriously and are doing all we can to ensure no one is put at risk and people who rely on their powerchair can get the necessary technical support when required and as soon as possible,” ended Matthew.
“If anyone is unable to obtain support for their powerchair during these challenging times please give us a call and we will do all we can to help.”https://thiis.co.uk/precision-rehab-outlines-steps-to-provide-remote-contactless-powerchair-support-during-pandemic/https://i0.wp.com/thiis.co.uk/wp-content/uploads/2020/04/precision-rehab-safety-contactless.jpg?fit=900%2C791&ssl=1https://i0.wp.com/thiis.co.uk/wp-content/uploads/2020/04/precision-rehab-safety-contactless.jpg?resize=150%2C150&ssl=1Coronavirus NewsCOVID-19 Trade NewsNewsroomRetailer NewsTrade Newsanticaterial spray,coronavirus,COVID-19,pandemic,powerchairs,PPE,Precision RehabPrecision Rehab, the distributor and provider of a range of powerchairs to meet complex needs, has adapted its operations to ensure it can support customers throughout the pandemic. With those in powerchairs often requiring rapid support at short notice, the pandemic and lockdown measures have proved a challenge for companies...Calvin BarnettCalvin Barnettcalvin@thiis.co.ukAdministratorTHIIS Magazine