New Workshop by Bikebook digital platform helps mobility retailers get down to business
Workshop by Bikebook, the digital platform revolutionising workshop management to improve systems and efficiency, has entered the mobility and disability sector to support retailers and workshops with a new way of managing their business systems.
Having established itself in the cycling industry, now working with over 400 chain and independent retailers across the UK, as well as a growing number of international businesses too, Bikebook has now adapted its systems to support the mobility and disability industry too.
Workshop by Bikebook offers an all-in-one CRM, workflow, and booking tool, covering anything from individual mechanics right up to large multi-branch retailers.
The service helps businesses streamline operations, enhance customer experience, optimise resource management and increase profitability by facilitating and managing everything from service history logs, communications and inventory to invoicing, route planning and more.
This can include tracking intricate electrical diagnostics, managing battery inventory, handling mobile technician dispatching, and maintaining clear communication with customers who depend heavily on their mobility devices.
Jake Fieldsend, Co-Founder of Bikebook, commented: “Following the success of Workshop by Bikebook across the cycling industry, we’ve had several businesses from other sectors enquire about using our systems to their benefit, often to move away from old school manual methods.
“So we’re excited to launch this roll out in supporting mobility retailers and workshops with a super simple system which will help you save time and effort, and more importantly money in the process.”
A number of retailers have already been testing and utlising the system, including ScootaMart and Parkgate Mobility. The onboarding process has been refined to be as simple as possible, with Bikebook stating that its team are on-hand to help workshops and retailers quickly and easily build the system into their workflows, without risking the loss of any previous data.
Bikebook is also working in collaboration with First Senior Group, experts in mobility finance and insurance, becoming the official recommended service provider to its retail network.
The main benefit for retailers, Bikebook states, is the seamless record keeping of service history, customer info and customer scooters. All this without needing a degree in computing to use the software. No more hardcopy records.
Bikebook’s team is on hand to help onboard you and integrate their software into your business, whilst being on-hand to support you to make the most of its use. The result is a quicker, smoother admin process for warranties and repairs, whilst maintaining a much clearer and easy to access history with your customers.
Stephan Holland, Owner of Parkgate Mobility, shared: “This system doesn’t just log jobs. It controls workflow, billing, engineer productivity, recurring income and operational efficiency, all in one place. It has turned our workshop and field team into a measurable, organised profit engine.””
As mobility equipment becomes more technologically advanced – with specialised batteries, diagnostics, and power systems – having detailed digital service histories is critical.
Workshop helps mobility retailers protect themselves with clear audit trails for warranty claims, liability management, and compliance, while simultaneously modernising the customer experience to drive repeat business.
Mobility retailers looking to learn more or request a platform demo can reach out to co-founders Jake Fieldsend and Ryan Elson. Visit https://bikebook.co.uk/workshop/book-demo or e-mail: support@bikebook.co.uk.”
Read more about Workshop by Bikebook in the latest September issue of THIIS Magazine.
