New app to save mobility dealers money and time by eliminating unnecessary powerchair service calls
Interactive Assist, a new app from Quantum, is aiming to save dealers time and money by providing service technicians the ability to remotely connect to a customer’s chair and evaluate service issues without having to be onsite or physically with the unit.
Recently released, the app provides a direct real-time connection from a powerchair’s electronics to a provider’s programming station, providing a technician with full system and diagnostic information, alongside useful tools including a real-time mirror image of the chair’s LCD display.
Describing it as “revolutionising the way providers do business”, Quantum says this real-time indication of a powerchair’s system operation will help technicians pinpoint the root cause of a service call remotely, removing the need for a technician to carry out an initial evaluation visit and instead bring the necessary parts to get the service call completed on the first trip.
Customers can download the Interactive Assist app for free from the App Store or Google Play for either an Apple or Android smartphone. Users connect their phone to the chair using Bluetooth, with the app then connecting to a technician’s programming station.
Once connected, a service technician has the ability to gain invaluable insights into the device, including the ability to look at the client’s diagnostic log, providing information and a roadmap to what happened to the chair prior to the customer calling a dealer for a service visit.
Additionally, the app features a monitor function within the programming station, enabling dealers to evaluate and receive information relating to battery voltage, motors and currents in real-time without the chair without having to be onsite.
Whilst this app is pivotal for dealers, Quantum highlights that the app is crucial for end-users as well, offering peace of mind that user-error chair faults can be solved quickly and efficiently without large amounts of disruption to a customer’s everyday life.
Interactive Assist allows technicians to remotely see a client’s LCD screen in real-time and see any changes made to their controller, with the chair also keeping a change log to be able to ascertain what parameters have been changed and the dates the changes were made.
Available on the Q-Logic 3 Advanced Drive Control System, Interactive Assist is retrofittable on existing Q-Logic 3 controllers via a firmware update and can be used on any chair equipped with Q Logic 3.