Mobility at Sea launches ‘brand envoys’ to assist cruise ship passengers with limited mobility
Mobility at Sea, a provider of mobility solutions for travellers with reduced mobility, has announced the launch of its Brand Envoys program to enhance customer experiences on cruise journeys.
Since its inception, Mobility at Sea has empowered individuals with reduced mobility to travel confidently. The company ensures personalised travel experiences tailored to clients’ needs. This new program strengthens partnerships with cruise lines to provide exceptional service.
As part of these collaborations, Mobility at Sea gains invaluable insights into the specific requirements of each cruise, from understanding the most suitable mobility products for different cabins to navigating the various restrictions and guidelines that may apply onboard.
Recognising that no two cruise lines are alike, Mobility at Sea is dedicated to ensuring that each client’s mobility solution is tailored precisely to their journey.
To maintain the highest level of service and expertise, Mobility at Sea has appointed a team of Brand Envoys – mobility professionals with in-depth knowledge of specific cruise lines.
Each Brand Envoy is assigned to a particular cruise line, and is responsible for staying up-to-date on the latest ship details, cabin accessibility, and equipment specifications.
This allows them to provide accurate, relevant, and timely information to customers as they navigate their cruise booking process.
Alison Smith , General Manager at Mobility at Sea, commented: “At Mobility at Sea, we understand that our clients’ needs are unique, and the logistics of travel can vary widely across different cruise lines.
“Our Brand Envoys are not only experts in their assigned cruise lines but are advocates for our customers, ensuring that every travel experience is personalised and smooth. They play an integral role in guiding clients through the booking process, helping them select the right products, and offering advice that ensures they’re fully prepared for their trip.”
The role of the Brand Envoys goes beyond simply gathering and updating information, they also coach the Mobility at Sea team, ensuring all employees have current information. This commitment maintains award-winning customer service and delivers the best possible client experience.
“We believe in continual improvement, and that means providing our clients with not just the right equipment, but with up-to-date guidance and expert advice,” Alison added. “By empowering our team with the expertise of our Brand Envoys, we ensure that we are always prepared to meet the needs of every traveller.”
At Mobility at Sea, the introduction of the Brand Envoys program represents a broader commitment to helping travellers with reduced mobility enjoy a more accessible and enjoyable journey.
Whether embarking on a short getaway or an extended cruise adventure, the team is dedicated to offering support every step of the way. With expert advice, personalised assistance, and precise mobility solutions, customers can feel confident that their travel experience will be as seamless as possible.
“We’re not just providing mobility aids—we’re providing peace of mind,” Alison concluded. “Our Brand Envoys are here to ensure that our clients’ journeys are smooth, comfortable, and tailored specifically to their needs, so they can focus on enjoying their travel experience rather than worrying about logistics.”
In recent news, transport company Hovertravel has announced that it has been awarded ‘leaders’ status in the UK Government’s Inclusive Transport Leaders Scheme.
