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Salary: Between 40-47k plus OTE.

Reports to: Managing Director – Accessibility UK & ROW

Responsible for:         

  • Lead Management
  • New Business
  • Supporting Country Leaders

Main Purpose of the role:

  • Exceed pre-agreed departmental turnover budget performance levels
  • Manage lead distribution to dealers ensuring appropriate conversion KPI and sales results are achieved
  • Create key account relationships with new dealers through proactive prospect management
  • Develop and nurture existing dealer relationships in order to exceed specific sales targets
  • Lead in the strategic development of the Telesales Team, ensuring delivery of best in class service & support through innovate thinking and continuous improvement

Key Responsibilities include, but will not be limited to:

    • Convert new and existing stairlift leads into qualified enquiries for dealers
    • Ensure all qualified enquiries are outsourced to the most appropriate dealer
  • Listen to, and effectively manage, internal and external customer queries and expectations
  • Maintain robust records and reports of all team contact and results
  • Exceed pre-agreed sales and conversion targets
  • Maintain the highest level of professionalism at every point of contact
  • Ensure all team tasks are completed in full and on time
  • Ensure the ongoing development of the prospect pipeline
  • Develop and develop the ethos of the XCEL sales program
  • Establish, maintain and promote positive interpersonal relationships with all colleagues
  • Ensure the achievement of all departmental objectives
  • Work proactively with other teams to optimise sales routes, pipelines and workloads as required
  • Remain flexible in assisting/leading with other projects/roles as required
  • Deliver technical support across the organisation in support of organisational objectives
  • Ensure all and all product upgrades are successfully communicated and implemented to relevant territories
  • Manage dealer/partner expectations and ensure any queries or issues are addressed in full and on time, using a root cause fault finding system to avoid repeat occurrence of avoidable issues
  • Undertake any training as identified by the company

Key Interactions

  • New business acquisition
  • Business development
  • Sales
  • Customer service


  • Leeds, United Kingdom

Person Specification

  • Experienced sales leader and people manager who has managed teams
  • Proven track record of delivering dealer/partner company success
  • Proven track record of exceeding sales budgets
  • A passion for continuous improvement
  • Experience of having worked in B2B (Business to Business) and B2C (Business to Customer) sales environments
  • Experience of having worked within international multi-cultural companies
  • Excellent interpersonal, communication, negotiation and problem solving skills
  • Experienced in project management and ability to lead and drive to outcomes in a collaborative environment
  • Good judgement and decision making skills
  • Strong time management and prioritisation skills
  • Ability to think strategically yet balanced with a ‘hands-on’ approach

How to apply

To apply, please send your CV to sales@handicare.com

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