CareCo logoHere at CareCo, we’re all about making life easier for people. It gets us out of bed in the morning, and it sends us home at the end of the day knowing we’ve done our bit to help somebody with their day-to-day struggles. Currently in expansion with further showrooms opening in 2021, we’ve worked hard to make our showrooms the number one location for mobility equipment in the UK.

We believe we’re unique in the world of mobility because we recognise that our customers are, too. There’s no one size fits all when it comes to solving a customer’s mobility difficulties, so if you can think on your feet when you’re presented with a problem you’ve never seen before, you’re exactly what we’re looking for. And as the face of our business, it goes without saying that you should ensure your team delivers only the very best customer service at all times.

This exciting position is a chance to be a part of our continued success, with fantastic career opportunities and access to staff benefits including a wellbeing programme, staff discount, free parking, and regular colleague engagement events.

Role Overview

As the Showroom Manager, you’ll be leading a team of mobility experts all working together to help CareCo make the best possible impression and the customer journey second to none.

Responsible for the delivery of exceptional operational and commercial standards in their showroom resulting in the achievement of sales targets and the reduction of loss. This will be achieved by providing excellent customer service and effective leadership of the showroom team through the creation of an environment where colleagues are coached and developed to be their best.

You’ll be a motivating presence in the store, encouraging your team to meet objectives and sales targets. Your organisation skills will be key, helping you to plan staff rotas, manage budgets and deliver training. And you’ll always be looking for ways to improve the showroom, developing both your own and the team’s awareness of changes in the industry and local market conditions.

Main Duties & Responsibilities

Commercial & Sales

Maximise profit and meet sales targets by setting and monitoring KPIs and objectives for the showroom team.

Ensure all customers are welcomed and greeted by the showroom team and their requirements are identified, and recommendations provided.

Maximise salesfloor and telephone sales through the monitoring of the up-selling and cross-selling techniques of colleagues.

Use customer feedback and sales reports to manage and assist the team to make commercial decisions when selling, considering best and slow-selling products, stock availability and instore product positioning.

Develop own and team’s ongoing awareness of industry activity and local market conditions.

Plan and produce staff rotas ensuring exceptional customer service and wage cost efficiency is maintained.

Manage and work within the constraints of the showroom budgets ensuring any related procedures are adhered to.

People & Communication

Lead, manage and motivate the showroom team, providing ongoing coaching and mentoring support.

Organise and deliver the ongoing training of the showroom team to develop a high performing team of experts.

Ensure the showroom team is fully representative of the CareCo brand in their appearance and behaviour.

Manage the performance of showroom colleagues using company procedures, processes and tools including regular performance development reviews and one to one meetings.

Ensure the very best premium showroom colleagues are recruited.

Deliver and monitor the effective implementation of training and induction programmes for new colleagues.

Manage the ongoing showroom communication ensuring colleagues are aware of current and planned activity, new or amended procedures and newly launched products.

Participate in effective communications across the network of nationwide showrooms and Head Office to encourage best practise and promote idea sharing.

Seek opportunities for ongoing personal development and actively engage with company training opportunities.

Execute disciplinary and grievance actions in conjunction with the Regional Manager.

Systems & Procedures

Ensure daily footfall is record accurately and in a timely manner using the correct process.

Manage the compliance of company procedures and systems relating to the showrooms’ security, stock control and the prevention of loss.

Manage the stockroom to shopfloor replenishment process to ensure accuracy.

Ensure stockroom procedures are adhered to and housekeeping standards are maintained.

Manage the showroom’s product ordering process ensuring procedures are followed.

Ensure products are priced correctly and appropriate pricing labels/POS are used.

Ensure cashing-up and banking systems are in accordance with policies and procedure and all sales transactions are completed accurately by the team.

Effectively manage the customer queries and complaints process aiming for first time resolution.

Ensure refund, exchange and credit procedures are adhered to and processed correctly.

Manage the reporting process in relation to building maintenance and repairs.

Visual Merchandising

Manage the showroom salesfloor and off-salesfloor checklist process effectively ensuring showroom standards always meet the set standards criteria.

Ensure product layouts, merchandising guidelines and promotions are executed accurately and in a timely manner.

Ensure relevant POS and lifestyle graphics are utilised correctly and instructions are followed.

Health & Safety/Equality & Diversity

Follow all processes and procedures outlined in the Health & Safety Policy ensuring the health and safety of self, customers and colleagues.

Practice and promote CareCo’s Equality, Diversity & Inclusion Policy.

Data Management

Responsible for the compliance of the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 to ensure data security is maintained.

Responsible for the accurate and appropriate processing of all CareCo sales data ensuring confidentiality and accuracy.

Skills and Qualifications

Previous retail management experience in a fast-paced environment, ideally in the mobility retail sector, but not essential.

The ability to meet sales targets through proven relationship selling techniques, excellent customer service skills and through the setting and monitoring of KPIs and objectives.

The ability to lead, manage and motivate a team.

Good communication skills with the ability to liaise effectively with customers, colleagues, and external business partners.

Experience in the effective management of the compliance of company procedures and systems relating to stock control and sales transactions.

The ability to demonstrate excellent Retail standards throughout the salesfloor including layout, product display and POS/graphics.

Proven experience in the safe and accurate handling and managing of data ensuring GDPR compliance.

Proficient in the use of Microsoft Office particularly in Outlook, Word & Excel.

Experience in the effective management of H&S compliance.

GCSE English & Maths at Grade C or 5 as a minimum.

How to apply

To apply, please send a copy of your CV to: recruitment@careco.co.uk

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