Healthcare Matters celebrates 20 years with new headquarters and expanded training hub
Healthcare equipment specialist Healthcare Matters is marking two decades in business with a significant milestone: a move into a striking new headquarters, complete with landscaped gardens and spacious, well-appointed facilities.
The new site will enable the company to expand its training, servicing and product offering to NHS trusts, local authorities, and the private care sector across the UK.
Founded in 2005, Healthcare Matters has grown from a specialist beds and mattresses franchise into a comprehensive supplier of community equipment. Its offering now includes hoists, specialist chairs, adjustable beds, ramps, baths and riser-recliners, serving health boards, local authorities, hospitals and private care providers.
The business has recently doubled its turnover to £4.6 million and expanded its workforce to 53 employees. Its new home at Llay Industrial Estate, near Wrexham, will be fully operational by the end of March.
Managing Director Adam Spiby says the expansion reflects the company’s longstanding values rather than a change in direction:
“Our growth has always been organic. It all comes down to treating people the way we want to be treated and providing the best possible service and solutions for independent living. That’s what our incredible workforce delivers every day. As we move to our new premises, an exciting new chapter begins. We’ve got big plans to expand our services and help more people.”
Central to the new headquarters is a dedicated training space for clinicians. This reflects the growing pressure on health and social care services to upskill community-based practitioners in the safe and effective use of equipment.
Jack Cusack, Head of Sales, explains: “We’ve created a dedicated space at our headquarters to deliver professional training for occupational therapists, district nurses and carers. It’s vital that healthcare providers feel confident using equipment to ensure patients have a comfortable and dignified experience.
“A key part of this training is hands-on demonstration, giving professionals the opportunity to see, use and fully understand equipment in a realistic setting. We’ve already trialled these sessions and the feedback has been fantastic, with attendees reporting increased confidence and improved understanding.”
With government strategy increasingly focused on keeping patients at home for longer and relieving pressure on hospital beds, demand for this kind of community-based clinical education has never been greater. Healthcare Matters is positioning itself not just as a supplier, but as a trusted knowledge partner for frontline clinicians.
The company is also developing what it describes as a “groundbreaking” digital resource to improve the quality of life for patients who live alone, are vulnerable, or face additional medical challenges.
While full details are yet to be revealed, Jack adds: “It’s currently in development, and we’re looking forward to sharing more very soon.”
Healthcare Matters is also looking to share its operational expertise more widely. The business is recognised as a leading adopter of Lean methodology within the community equipment sector. This approach focuses on reducing inefficiency and maximising service capacity. The company plans to offer Lean tours and training from its new site.
Operations Manager Geraint Edwards explains: “For us, Lean is about removing the struggle from our team’s day-to-day work by identifying what slows people down and fixing it. It has helped us grow by improving processes and reducing task completion times.
“At our new premises, we’ll be offering Lean tours and training for other organisations looking to maximise capacity while reducing waste.”
Healthcare Matters was founded by Phil Spiby following a serious heart attack. This prompted him to leave a high-pressure corporate career and build a business focused on making a genuine difference to people’s lives.
That founding purpose, to support clinicians and the individuals who rely on quality equipment to live well at home, remains at the heart of the company twenty years on.
The company also provides a 24-hour emergency service, ensuring equipment across its client base remains safe, functional and compliant at all times.
Adam Spiby adds: “We’re proud to be a business that creates a positive and supportive workplace for our team, while also making a meaningful difference to the lives of carers and medical professionals, many of whom are undervalued.
“Above all, we’re here to ensure the best possible quality of life for the individuals who rely on our equipment and services. We’re excited about the future.”
