Handicare 200 stairlift image
Stairlift provider Handicare Accessibility has received the Feefo Trusted Service Award for delivering outstanding customer experiences for its stairlift, homelift, and accessible bathroom customers.

Handicare working with Age Co. received the Gold award for the fifth year running, while Handicare’s direct selling arm, Companion, received its third consecutive Platinum award.

The award is judged on independent reviews from verified customers to give the most reliable insights into the company’s customer service standards. The annual awards celebrate organisations who consistently go above and beyond to receive a genuine consumer rating of over 4.5 stars.

David Harrison, Customer Experience Director at Handicare, commented: “Our teams put in an incredible amount of effort to provide outstanding customer service, and it’s fantastic to see those efforts paying off with this award.

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“Since the pandemic, customer expectations have risen, and service has really needed to step up to meet the new level of demand.

“We’ve invested in training and internal programmes for all service staff, as well as digitisation of processes to make our customer journey smoother and more efficient.

Handicare Trusted Service Award
Sarah Sutcliffe, Head Of Customer Care at Handicare Stairlifts

“Seeing customer recognition like this shows that we are meeting and exceeding those expectations. Our customers are at the heart of everything we do, and we know that our accessibility products make a huge difference to their lives.

“Our excellent service is a vital part of what we offer, and that’s why we aim to provide a world-class customer experience every time.”

Congratulating Handicare, Kim Burgess, head of Customer Success at Feefo, said: “The Trusted Service Awards recognise companies who go above and beyond to provide the very best customer experience.

“I’m so impressed by how our customers have overcome the challenges of the past two years. A particular congratulations to our Platinum Trusted Service winners.

“It’s an extremely tough challenge. I can’t wait to see what our customers achieve in 2022.”

Handicare Accessibility is part of the global leader in accessibility and mobility Savaria Corporation, offering solutions and support to increase the independence of the physically challenged or elderly people to enable them to live an active life on their terms. Solutions include a wide range of straight and curved stairlifts, accessible bathing and homelifts.

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https://thiis.co.uk/wp-content/uploads/2020/08/Handicare_2000curved.jpghttps://thiis.co.uk/wp-content/uploads/2020/08/Handicare_2000curved-150x150.jpgLiane McIvorAwards & AchievementsNewsroomSupplier NewsTrade NewsAccessibility,accessible,customer service,Feefo,gold,Handicare Stairlifts,Stairlifts,Trusted ServiceStairlift provider Handicare Accessibility has received the Feefo Trusted Service Award for delivering outstanding customer experiences for its stairlift, homelift, and accessible bathroom customers. Handicare working with Age Co. received the Gold award for the fifth year running, while Handicare’s direct selling arm, Companion, received its third consecutive Platinum award. The...News, views & products for mobility, access and independent living professionals