Handicare’s 1100 stairlift
Handicare’s 1100 Straight Stairlift

Global stairlift supplier Handicare Accessibility has become a member of the Institute of Customer Service (ICS) in the UK.

Founded in 1996, the ICS is a professional customer service body that helps members improve their customers’ experience and their business performance.

David Harrison
David Harrison

ICS has developed a framework to help companies and individuals gain and improve customer service skills, whilst ensuring customer service professionals get the recognition they deserve.

The ICS provides members with a full audit of all their processes and systems to assess organisational performance and identify key areas for development.

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In addition to reviewing all customer touchpoints, ICS carries out in-depth internal and external surveys to build a comprehensive picture of the customer journey.

David Harrison, Global Customer Experience Director, who recently spoke to THIIS about how customer satisfaction is a strategic focus for Handicare, commented: “We pride ourselves on not only offering quality products but also delivering a first-class service; the ICS membership will help support our goal of achieving this.

“While we already maintain a high level of customer satisfaction, there is always room for improvement. We wanted a partner that could identify any weaknesses to ensure we are delivering the best possible services to our customers across all channels.”

Handicare’s acquisition by Savaria Corporation earlier this year saw the creation of a new global leader in accessibility, with one of the most comprehensive product lines on the market. Handicare Partners will begin to see Savaria and Garaventa Lift products introduced to the Handicare range in 2022.

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https://i0.wp.com/thiis.co.uk/wp-content/uploads/2021/10/Handicare-1100-Straight-Stairlift.jpg?fit=900%2C600&ssl=1https://i0.wp.com/thiis.co.uk/wp-content/uploads/2021/10/Handicare-1100-Straight-Stairlift.jpg?resize=150%2C150&ssl=1Liane McIvorNewsroomSupplier NewsTrade NewsAccessibility,customer service,Handicare Accessibility,ICS,StairliftsGlobal stairlift supplier Handicare Accessibility has become a member of the Institute of Customer Service (ICS) in the UK. Founded in 1996, the ICS is a professional customer service body that helps members improve their customers’ experience and their business performance. ICS has developed a framework to help companies and individuals...News, views & products for mobility, access and independent living professionals