Euan’s Guide launches 2025 Access Survey to build a clear picture of disabled access in the UK
Accessibility review website Euan’s Guide has launched its 2025 Euan’s Guide Access Survey to expose barriers, highlight what works and help build a clear picture of disabled access in the UK.
Last year, nearly 80 per cent of disabled people reported that a trip had been spoiled by poor access. Going out should be simple and enjoyable, not made difficult because you find you can’t get in a cafe once you arrive, let alone use the loo.
Euan’s Guide is inviting people to take part in the UK’s largest Access Survey supported by the Motability Scheme.
Now in its eleventh year, the survey gathers real experiences from disabled people, their families, friends and carers. Each response helps identify the barriers that still make going out harder than it should be, as well as highlighting examples of good access that work well.
Last year, over 6,000 people responded. Key findings included 78 per cent of respondents were not confident about visiting new places when thinking about accessibility, 77 per cent of respondents found a venue’s website to be misleading, confusing or inaccurate when checking before a visit, and 70 per cent of respondents were more likely to visit somewhere new if they felt welcomed by staff or the venue seemed to care about accessibility.
It also found 62 per cent of respondents would avoid going to a venue if it had not shared its disabled access information because they presumed it was inaccessible, 77 per cent of respondents avoided going somewhere because they couldn’t find information about an accessible toilet, and 73 per cent of respondents had come across an accessible toilet that they were unable to use.
The Access Survey findings provide powerful evidence that can be shared with venues, policymakers and the wider public to push for lasting change.
The survey aims to amplifies disabled people’s voices so that decisions about access are based on lived experience, not assumptions, and it guides the ongoing work of Euan’s Guide, supported by the Motability Scheme, to make going out easier, safer and more rewarding for disabled people.
Kiki MacDonald OBE, Euan’s sister and co-founder of Euan’s Guide, said: “The Access Survey is extremely important in understanding how disabled people feel about access. It gives us the data and stories we need to show where barriers remain and to push for improvements.
“Venues, businesses and organisations must do better at sharing their disabled access information. Simply sharing clear and accurate information makes planning easier and stress-free, eliminating the ‘time tax’ on disabled people who have to research and plan every trip. Venues can list their disabled access information for free on EuansGuide.com to reach tens of thousands of disabled people looking for great places to go.
“We are delighted to have partnered with the Motability Scheme again this year to amplify the voices of disabled people. Please make your voice heard by taking the Access Survey so we can continue to make a positive difference.”
Interested participants can take part in the Access Survey on the Euans Guide website.
Lisa Thomas, Chief Marketing and Customer Officer at Motability Operations, added: “At the Motability Scheme, we enable independence and freedom for disabled people. The Euan’s Guide Access Survey is a powerful way to ensure every voice is heard and every barrier is seen.
“Euan’s vision made the world a more accessible place for disabled people. His legacy inspires us all, and in the eleventh year of the survey, we’re encouraging disabled people to share their views and help shape a future where accessibility is no longer a barrier.”
Euan’s Guide was founded in 2013 by the late Euan MacDonald MBE, a powerchair user, and his sister Kiki MacDonald OBE, after Euan was diagnosed with Motor Neuron Disease in 2003. They found that a lack of disabled access made every day experiences stressful and soon learned that many other disabled people faced the same challenges and set up EuansGuide.com as a place to find and share disabled access information.
The website now has tens of thousands of visitors each month and has recently relaunched with a new design to make finding and sharing reviews even easier.
Euan’s Guide recently launched its new and improved website, funded by the Motability Foundation.
