Electric Mobility Team

As the global coronavirus outbreak continues to disrupt almost all aspects of everyday life, with the government recently confirming the closure of schools this Friday, Electric Mobility details the measures it is taking to ensure business continuity.

According to the mobility supplier, it is closely monitoring the situation and is adopting the guidance of the UK Government and Public Health England.

Focusing on minimising risk to colleagues during this period of uncertainty, Electric Mobility says it is adapting its operations and business to serve and support dealers and maintain high-quality continuity of service to help protect the vulnerable within the community.

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It confirms that the product supply and stock levels of Rascal scooters, powerchairs, Cosi Chair riser recliners, static chairs, accessories and spares remain strong and the suppliers are continuing to manufacture and deliver orders in a timely manner.

The company also says that it has significant stocks on the water and that factories in the Far East are back up to full production following the Chinese New Year and disruption to supply caused by Covid-19.

Emphasising that its Customer Service, Sales, Marketing and Warehouse teams are all working hard to fully support dealers through this challenging time, Electric Mobility’s field-based staff will be based from home and only visit dealers upon request between now and the end of April.

All field-based staff will be available during normal business hours, however, via email or phone.

Additionally, to minimise the possibility of colleagues being infected, the company has decided to temporarily reduce the number of people physically working in the Ilminster Head Office. However, owing to the investment in its IT and telecoms systems, Electric Mobility promise to maintain its usual high service levels and dealers can continue to reach them via the regular phone numbers and email addresses during normal business hours.

Jonathan Hearth, Managing Director of Electric Mobility, explains: “There is no mistaking the challenge of this moment. The entire Electric Mobility team is indebted to the heroic doctors, nurses, researchers, first responders and public health experts who are working tirelessly to support the vulnerable people in this country and across the world.

“We have been inspired by the humanity and determination that we have already seen from our Network of Authorised Dealers in our local communities. But this is a global effort — to protect the most vulnerable and reduce the spread of this virus, we all have to play our part which is precisely why we have taken this action.”

On Wednesday 19th March, the government confirmed a raft of new measures to help businesses during the coronavirus epidemic, including more relief packages and access to grants and loans as demand falls sharply.

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