East Renfrewshire Council has announced that is has been awarded the Gold One Digital Telecare Implementation Award in recognition of the progress made on the analogue to digital telecare transition project.

Digital Telecare for Scottish Local Government launched the Implementation Award Scheme in 2021 to provide recognition to telecare service providers across Scotland when reaching five key milestones during their transition to digital telecare.

To achieve the Gold Level One Award, a telecare service provider must have implemented a fully operational digital alarm receiving centre solution as well as rolling out a live digital telecare service to at least 20 per cent of service users. This is the third major milestone in the transition to digital telecare and lays the foundation for the future of digital telecare.

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East Renfrewshire council Leader Owen O’Donnell said: “Achieving the Gold Level One Award is a significant milestone for us and I commend everyone involved for their hard work and dedication with this project.

“The new system is in line with our aim of being a modern, ambitious Council and I am in no doubt that our residents will reap the benefits of this improved, digital service.”

Almost 3,000 residents use the community alarm system across East Renfrewshire, allowing them to call for help in an emergency at the touch of a button. The council is responsible for the call handling of East Renfrewshire’s Telecare Service, whilst the Health and Social Care Partnership (HSCP) manage the response team who attend the user’s home when the alarm is raised.

Convener for Health and Social Care, Councillor Katie Pragnell said: “Telecare is just one of the ways the HSCP supports residents to live at home independently, with calls answered and responders available 24/7, 365 days a year.

“I am delighted that we’ve implemented a fully digital solution, which will ensure that the service remains fit for purpose and we can continue to provide excellent care for those who need it most in our communities.’”

The team will now focus on the procurement of a new call warden system to its sheltered housing complexes and continue the roll out of the digital ready community alarm units to all remaining clients, strengthening the Council’s position as the transition gathers pace.

Dudley Council’s telecare service recently received ‘compliant’ status across the board, the highest rating possible after it was recently assessed by TEC Quality

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