Companion Stairlifts Feefo
(From left) Companion’s customer service team includes Naomi Stanley, Josie Westmorland, Nigel Passey, Sarah Sutcliffe, Patrick Dignan, Charlotte Ockerby, Natalia Bailey, Karl Beza

Consistently high levels of customer service have earned Companion Stairlifts the highest honour in this year’s Trusted Service Awards run by Feefo, the global reviews and customer insights company.

This year, Feefo bestowed Companion Stairlifts the Platinum Trusted Service award, a new honour introduced by the organisation which has been presented for the first time to businesses who have achieved Gold standard for three consecutive years.

The Gold award recognises those who have collected at least 50 Feefo reviews in a year, and have achieved a service rating of at least 4.5/5.

Currently, Companion has a service rating of 4.7 based on 52 reviews in the past year, and a total of 429 reviews collected over the past three years.

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Customer & Field Service Director Patrick Dignan said: “Reviews such as those collected online by Feefo are a powerful indication of the high standard of service our customers can expect. More and more people are using review sites like Feefo to help them decide who to buy from so we’re very grateful to all our customers who have provided feedback; they’re the real judges and what they think is important to us.

“Our team work very hard to give customers the best experience when they choose us. We appreciate all the feedback we get as it helps us improve our service and reward the team. Everyone likes it when we get a positive review, so receiving the Platinum Award this year from Feefo is absolutely fantastic for everyone.”

Companion partners with a growing nationwide network of mobility retailers to provide home adaptations including stairlifts, homelifts and accessible bathrooms. Its Accredited Partner scheme, launched in 2016, provides commission, incentives and marketing support for the retailers it works with.

According to Companion, many retailers are happy to work with the company as they are confident that Companion provides a comparable customer experience to their own.

Congratulating Companion on winning this year’s award, Steph Heasman, Director of Customer Success at Feefo, commented: “The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers.

“Feefo is all about powering up customer experience, which is why we have introduced our new Platinum category. Clients told us they want recognition for achieving our demanding Gold award standard over a longer period. Our new Platinum award is earned by companies that achieve a Gold rating in three consecutive years. It’s a tough challenge and very-well deserved by those that earn it.”

In addition to its Feefo success, Companion is also rated ‘Excellent’ on customer review site Trustpilot, where one million new reviews are posted every month.  Companion’s TrustScore of 4.6/5 takes several things into account, such as the number of reviews, the age of the reviews, and the star rating of each review.

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