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Online independent living aids shop, Completecareshop.co.uk, has become the first UK online mobility and disability aids provider to reach 100,000 Trustpilot reviews.

The 100,000 reviews milestone was achieved with an overall “Excellent” rating and follows a rebrand of the company’s website that was designed to streamline the customer’s e-commerce journey.

Claire Clough, head of digital product sales says: “We are proud to have reached 100,000 reviews, one of only a small number of businesses in the UK to achieve this and, importantly, with an “excellent” rating too.

“Customer satisfaction and trust is at the heart of our business, particularly as we are often connecting with vulnerable elderly people as well as disabled adults and children.

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“We have over one million website visits a week and receiving so many great reviews gives customers even more confidence when buying with us, ensuring that they are buying the right products, first time.”

The refreshed website has been designed to improve the customer journey and offers a new expert-led product advice service.

The ‘expert advice service’ is a free call-back service offering customers guidance and support in selecting the right product for their needs. A qualified occupational therapist is on-hand to discuss needs relating to ageing, disability or illness and recommend a fit-for-purpose product.

The new occupational therapy service following a shift to more digital access of services as a result of the COVID-19 pandemic.

Offering a bespoke assessment and advice to older people or those living with illness or disability, the new service, conducted via a video call, provides a professional and tailored report detailing ways of retaining independence in their own home.

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https://i0.wp.com/thiis.co.uk/wp-content/uploads/2021/07/complete-care-shop.jpg?fit=900%2C600&ssl=1https://i0.wp.com/thiis.co.uk/wp-content/uploads/2021/07/complete-care-shop.jpg?resize=150%2C150&ssl=1Liane McIvorNewsroomSupplier NewsTrade Newscomplete care shop,disability aids,e-commerce,Mobility,Trustpilot,websiteOnline independent living aids shop, Completecareshop.co.uk, has become the first UK online mobility and disability aids provider to reach 100,000 Trustpilot reviews. The 100,000 reviews milestone was achieved with an overall “Excellent” rating and follows a rebrand of the company’s website that was designed to streamline the customer’s e-commerce journey. Claire...News, views & products for mobility, access and independent living professionals