Complete Care Shop unveils new “expert-led product advice service” to bridge online knowledge gap
Online independent living aids shop Complete Care Shop has unveiled its new branding with a refreshed website that improves the customer journey and a new expert-led product advice service.
The ‘expert advice service’ is a free call-back service offering customers guidance and support in selecting the right product for their needs. A qualified occupational therapist is on-hand to discuss needs relating to ageing, disability or illness and recommend a fit-for-purpose product.
Rachel Seabrook, Clinical Services Director at Complete Care Shop says: “As occupational therapists, we often give advice about products and equipment, and can suggest ways of doing daily tasks that people may not have considered.
“By discussing specific needs with customers, for example living with conditions such as arthritis, dementia and incontinence, or struggling with bathing, dressing, toileting, mobility and personal care, we can help them choose the right product to help make their life easier while waiting for a local heath authority assessment or referral from the GP.”
Customers can access the expert advice service by completing an online form at Complete Care Shop or by calling the customer services number to request a call back.
Complete Care Shop has also upgraded the website’s core functionality and design to improve the browsing and shopping experience.
Neal Jones, Managing Director of Complete Care Shop, says: “The new website significantly improves the customer journey from browsing to basket and, together with the new Expert Advice Service, helps to match up the individual to their environment and their need.
“This is all part of our commitment to giving customers even more confidence when buying with us, ensuring that they buy the right products, first time.”
Complete Care Shop is a trading name of Nottingham Rehab Ltd, which is widely known as NRS Healthcare. NRS Healthcare is a supplier of mobility equipment and disability aids and provider of associated services helping the elderly and disabled live independently in their own homes.https://thiis.co.uk/complete-care-shop-unveils-new-website-and-launches-free-expert-led-product-advice-service/https://i0.wp.com/thiis.co.uk/wp-content/uploads/2021/05/9d583c16a887a6eff2c22317829b4230e233e992.jpg?fit=900%2C699&ssl=1https://i0.wp.com/thiis.co.uk/wp-content/uploads/2021/05/9d583c16a887a6eff2c22317829b4230e233e992.jpg?resize=150%2C150&ssl=1NewsroomSupplier NewsTrade Newsadvice,complete care shop,Mobility,NRS Healthcare,product,websiteOnline independent living aids shop Complete Care Shop has unveiled its new branding with a refreshed website that improves the customer journey and a new expert-led product advice service. The ‘expert advice service’ is a free call-back service offering customers guidance and support in selecting the right product for their...Liane McIvorLiane McIvorliane@thiis.co.ukAdministratorTHIIS Magazine