Closomat says it remains committed to helping its community during this “very difficult and uncertain time”
Accessible bathing specialist Closomat says it is utilising every available resource to ensure its customers are supported throughout the COVID-19 pandemic.
The bathing supplier assures it is constantly updating its website to outline its latest position based on Government advice. Closomat is also contacting its customers directly to ensure any questions they have are answered.
“This is a very difficult and uncertain time for everyone, but we are not losing sight of the importance of our work,” said Closomat Managing Director Brian Hoare. “We remain committed to help our community now and for the future.”
Whilst all employees are now working from home, the company says it is optimising its digital access points to ensure customers can still have their concerns and queries answered.
In addition, the LiveChat facility on the Closomat website provides an instant response mechanism for any query.
Freephone 0800 374076 provides a further, no-cost route for people who do not have access to, or are not comfortable using, a computer. The line is constantly monitored and voice messages will be answered as soon as possible during office hours (9am-5pm Monday-Friday).
According to Closomat, its nationwide team of engineers are focussed on prioritising repair work only.
In its official statement, Closomat added: “The engineers carry a comprehensive stock of parts to facilitate a speedy remedy. Strict safety procedures will be practised for any call to protect everyone.”
Repair calls can be arranged via any of Closomat’s communication channels – the website, LiveChat and Freephone.
