CAA opens consultation into the requirement to publish information on mishandled mobility aids
The UK Civil Aviation Authority (CAA) is considering introducing a requirement on airlines to publish information on mobility aid transportation, and the incidence of mobility aid loss, delay and damage when being transported by air.
The initiative aims to provide consumers with information to make informed choices about air travel with their mobility aids and is a step towards greater transparency and accountability within the industry, which is experiencing ongoing efforts to improve the air travel experience for disabled passengers.
The CAA states that it is frequently made aware of issues that passengers face when travelling by air. One such issue is the loss, delay or damage of mobility aids while being transported.
The loss, delay or damage of a mobility aid, it states, can have a profound impact on an individual’s independence, particularly if they are unable to use their mobility aid for an extended period. In addition to the personal consequences, such loss, delay or damage may result in significant direct (repair or replacement) costs and consequential financial loss.
In this consultation, the CAA is encouraging responses from all stakeholders; including consumers, disability stakeholders, airlines, airports and so on, but particularly those who we have not already had direct conversations with it during its research.
Any questions about the document can be directed to consumerenforcement@caa.co.uk .
In July 2025 disability rights advocates sharply criticised the UK Government’s Aviation Accessibility Task and Finish Group Report, calling it “legally hollow, discriminatory, and fundamentally unfit for purpose.”
