BSI study reveals 49 per cent support the use of AI to ease pressure on healthcare system
A study by the British Standards Institution (BSI) has revealed a ‘confidence gap’ linked to low levels of public trust in technology that it says could risk preventing the UK from realising Artificial Intelligence’s (AI’s) potential to be used in areas including healthcare, food safety and sustainability.
BSI’s Trust in AI Poll of 10,000 adults across nine countries identifies global attitudes towards AI’s potential to improve our society, with more than half of UK respondents feeling excited about how AI can shape a better future for everyone by improving the accuracy of medical diagnosis, and nearly half welcoming help from the technology in reducing food waste.
With the NHS facing pressures including the COVID-19 pandemic backlog, rising patient numbers, linked to an ageing population and complex disease profiles, AI poses a huge opportunity according to UK respondents.
49 per cent of Britons support the use of AI to help ease pressure on the healthcare system and reduce waiting times, while 48 per cent believe the use of AI can help to meet staffing needs across the sector. Furthermore, 37 per cent expect to be regularly using AI at the doctors or in hospital by 2030.
Yet while Britons are aware of the opportunity for AI, there are low levels of trust, says BSI, the UK along with other major economies, including France and Germany, is facing a confidence gap linked to low levels of public trust in AI.
For example, just one fifth of Britons have more confidence in AI than people to detect food contamination issues, 65 per cent say patients need to be made aware AI tools are being used in diagnosis or treatment, and three in five feel vulnerable consumers need protections around AI.
Equally, while many Britons currently use AI technology, such as more than half of the public using facial recognition for banking, three in five remain unsure about AI. BSI says there is a clear opportunity for education to build understanding in AI and empower people to collectively harness its capabilities.
The research by the business improvement and standards company, BSI, was commissioned to launch the Shaping Society 5.0 essay collection, which explores how AI innovations can be an enabler that accelerates progress.
The essay highlights the importance of building greater trust in the technology, as many expect AI to be commonplace by 2030, for example, almost three in ten people expect automated lighting at home will become standard; more than two tenths anticipate automated vehicles; three tenths expect biometric identification for travel, and nearly one in five expect AI to be regularly used in school within just seven years.
61 per cent of Britons want international guidelines to enable the safe use of AI, indicating the importance of guardrails to ensure AI’s safe and ethical use and engender trust. For example, safeguards on ethical use of patient data are important to 50 per cent of people globally.
Without addressing and taking steps to bridge the gap in confidence, countries such as the UK could lose out on the benefits AI has to offer, says BSI, especially when compared with growing economies such as China and India, where enthusiasm for and use of AI already supersede the UK.
For example, seven in ten people in China and more than three fifths of people in India already use AI every day at work whereas the UK average is less than three tenths. Almost nine tenths respectively expect their industries to use it by 2030, falling to just over half in the UK.
Harold Pradal, Chief Commercial Officer, BSI said: “AI is a transformational technology. For it to be a powerful force for good, trust needs to be the critical factor. There is a clear opportunity to harness AI to drive societal impact, change lives and accelerate progress towards a better future and a sustainable world.
“Closing the AI confidence gap is the first necessary step. It has to be delivered through education, to help realize AI’s benefits and shape Society 5.0 in a positive way. BSI is proud to be at the forefront of ensuring AI’s safe and trusted integration into everyday lives around the world.”
There is clear opportunity to harness AI to drive societal progress. By 2050 nearly a quarter of Britons say a top priority is for AI to help to reduce our impact on the environment, and a quarter focus on it improving medical diagnosis and a fifth pick AI helping to make society fairer and reducing inequality.
48 per cent of Britons say AI can be used most effectively to take on tasks’ humans don’t have time for, and 55 per cent say with training they would trust AI to do parts of their job, including the most menial aspects. Furthermore, 14 per cent say a priority is AI making a four-day work week possible for all.
Craig Civil, Director of Data Science and AI, BSI said: “The magnitude of ways AI can shape the UK’s future means we are seeing some degree of hesitation of the unknown. This can be addressed by developing greater understanding and recognition that human involvement will always be needed if we are to make best use of this technology, and by ensuring we have frameworks that are in place to govern its use and build trust.
“Now is the moment for the UK to collaborate to balance the great power of this tool with the realities of actually using it in a credible, authentic, well-executed, and well-governed way. Closing the confidence gap and building the appropriate checks and balances can enable us to make not just good but great use of AI in every area of life and society.”
BSI provides extensive expertise in the area of digital trust. In its role as the UK National Standards Body, it develops and publishes standards international standards including, BS ISO 23984: Information technology — Artificial intelligence — Guidance on risk management and the forthcoming BS ISO 42001: Information technology — Artificial intelligence — Management system.
The UK Government is holding a summit on safe use of AI at Bletchley Park on 1st and 2nd November.
BSI is currently working towards designation as an AI notified body to deliver product certifications. The AI notified body will focus on certification of high-risk AI products that require notified body oversight.
