BHTA team at Naidex
The BHTA team on their stand at Naidex 2021

The British Healthcare Trades Association (BHTA) highlighted the value of consumers working with its members at this year’s Naidex, held at the National Exhibition Centre in Birmingham on the 15 and 16 September.

Throughout the show, the BHTA team explained how member companies go above and beyond for consumers by voluntarily committing to abide by its Code of Practice – the only code in the industry approved under the Chartered Trading Standards Institute (CTSI)’s Consumer Codes Approval Scheme.

In particular, the team detailed the protections that are afforded to consumers under the BHTA Code, including free mediation and independent arbitration, as well as the peace of mind consumers enjoy when buying from member companies.

End-users and their families, friends and carers gained insight into what the BHTA badge means and why to look out for it when searching for providers of healthcare and assistive technology equipment and services.

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The team also handed out a wide range of useful and informative literature to consumers, ranging from guidance on how to buy a mobility vehicle, to advice on how to safely operate powered mobility devices.

Calvin Barnett, Head of Marketing and Communications for the British Healthcare Trades Association, commented: “It was fantastic to finally see consumers, healthcare professionals, and the industry, reunited under one roof after such a prolonged and difficult period.

“Naidex always provides us with a great opportunity to get face to face with the people we aim to protect and support, allowing us to inform them about the benefits of working with our members.”

In addition to engaging with consumers, the BHTA also raised awareness among healthcare professionals in attendance, distributing the Association’s range of useful guidance papers.

“Alongside having the chance to speak with consumers and healthcare professionals, it was also great for us to be able to reconnect face-to-face with many of our members as well,” continued Calvin.

“Being able to discuss some of our upcoming plans and campaigns with members was great, and we are excited to unveil more in the coming months.”

BHTA literature advice

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https://i1.wp.com/thiis.co.uk/wp-content/uploads/2021/09/BHTA-team-on-stand-Revised.jpg?fit=900%2C592&ssl=1https://i1.wp.com/thiis.co.uk/wp-content/uploads/2021/09/BHTA-team-on-stand-Revised.jpg?resize=150%2C150&ssl=1Liane McIvorEvents & ExhibitionsNewsroomRetailer NewsSector NewsSupplier NewsTrade NewsBHTA,consumer protection,guidance,members,Mobility,NaidexThe British Healthcare Trades Association (BHTA) highlighted the value of consumers working with its members at this year’s Naidex, held at the National Exhibition Centre in Birmingham on the 15 and 16 September. Throughout the show, the BHTA team explained how member companies go above and beyond for consumers by...News, views & products for mobility, access and independent living professionals