Alcove launches 24/7 monitoring service to enable older adults to live independently at home
Care technology firm Alcove has announced the expansion of its business offerings with the introduction of a state-of-the-art 24/7 Alarm Receiving Centre (ARC).
Alcove says the Alcove CallConnect247 is set to redefine the landscape of elderly care, leveraging advanced AI and automated call services to provide unparalleled data-led approaches to alarm management and incorporating virtual care and video welfare calls.
Alcove CallConnect247 was fully operational from May 2024 following periods of rigorous testing and has hit its KPIs every month since. Alcove welcomes approaches from local authority clients looking to digitally switch into digital call handling provision.
Alcove says the strategic launch underlines its commitment to delivering top-tier services and support to older adults and their families, and goes hand in hand with its previously launched responder and falls lifting service which is currently servicing 3,000 users. It says CallConnect247 is on track for 8,000 users by October.
With many of these services not available in the existing 200 alarm receiving centres in the UK, Alcove was forced to build its own, ensuring a unique and tailored approach to protecting loved ones.
Key features of Alcove CallConnect247 include cutting-edge technology and data led service, and an AI-powered and automated services to reduce false alarms and minimise the ‘white noise’ calls that often inundate traditional Alarm Receiving Centres.
Alcove says this approach not only enhances efficiency but also allows for a more focused and personalised response to genuine emergencies.
The service also offers virtual care and video welfare calls to provide an extra layer of support for older adults, ensuring their well-being is actively monitored, and ‘soft benefits for older adults’ which utilises 24/7 monitoring and innovative services to enable older adults to continue living independently in their homes while providing peace of mind to family, carers, and loved ones.
Claire Aldridge, Head of Client Development at Alcove, commented, “We are delighted to introduce Alcove Call Connect247, a revolutionary approach to social care.
“With a focus on cutting-edge technology, experienced leadership, and a commitment to high quality service provision, we are confident that this new ARC will set a benchmark in the industry.”
Everon recently announced a strategic partnership with Siemens Leasing to help health, housing and social care providers with the cost of adopting the latest in technology enabled care.
