Able2 promises to keep supporting trade customers as retailers adapt to COVID-19 lockdown
As measures to stem the tide of COVID-19 infecting people across the UK sees more mobility retailers temporarily close their showroom doors, Able2 has assured dealers selling through other channels that they can count on its support.
The family-owned mobility and aids to daily living manufacturer and distributor emphasised it is working hard to keep its trade partners well-stocked and motivated, emphasising that the phrase “keep calm and carry on” has never seemed so relevant.
It comes as the government ramped up its actions to stop transmission of COVID-19 last week by effectively bringing into force a lockdown across the entire country, including temporarily closing the premises of mobility retail stores.
The announcement has required many retailers in the sector to adapt by reducing the hours they operate whilst also focusing more on using other channels to meet the needs of end-users noted Mark Diaj, Managing Director of Able2.
“We’re finding more of our customers are taking telephone orders from their customers, added to which there’s an increase in online orders in order to stop the need to visit places face-to-face,” he reported.
“These are unprecedented times for many who are having to find new ways to fulfil their customers’ needs, whether advising over the phone or sending goods mail order as opposed to goods being sold in-branch.”
With many retailers altering their opening hours, Able2 has said it has followed suit and reduced its opening times to protect its staff whilst also remaining open to meet the needs of its trade customers.
“By restricting our hours to 10am – 3pm, Monday to Friday, we are mirroring what many of our customers have put in place themselves,” explained Mark.
“We are still very much carrying on offering our usual excellent levels of service to all of our customers with manufacturing, warehousing and distribution services are all still running as normal.
“Our warehouse is well-stocked and deliveries are still leaving our premises daily – whether to the store or taking advantage of our drop ship capacity – and delivering directly to customers in need.”
The Lancashire-based supplier detailed that registered customers can order online at their convenience and place orders 24 hours a day.
Additionally, the company highlighted that its online service enables customers to see stock-levels in real-time and order products that they might not ordinarily hold in stock to meet fluctuating customer requirements.
https://thiis.co.uk/able2-promises-to-keep-supporting-trade-customers-as-retailers-adapt-to-covid-19-lockdown/https://thiis.co.uk/wp-content/uploads/2020/03/Able2-building.jpghttps://thiis.co.uk/wp-content/uploads/2020/03/Able2-building-150x150.jpgCoronavirus NewsCOVID-19 Trade NewsNewsroomRetailer NewsSupplier NewsTrade NewsAble2,Blackburn,coronavirus,COVID-19,high street retailer,Lancashire,Mark Diaj,mobility retailer,temporary closureAs measures to stem the tide of COVID-19 infecting people across the UK sees more mobility retailers temporarily close their showroom doors, Able2 has assured dealers selling through other channels that they can count on its support. The family-owned mobility and aids to daily living manufacturer and distributor emphasised it...Calvin BarnettCalvin Barnettcalvin.barnett@bhta.comAuthorTHIIS Magazine