Retailer of the Year announced at British Healthcare Trades Awards 2017

On the 30th November, the industry came together to recognise the achievements of companies and individuals, with Hereford’s TPG DisableAids scooping up the new ‘Retailer of the Year’ award.

Presented to Managing Director Alastair Gibbs by the night’s hostess Tanni Grey-Thompson DBE, the Retailer of the Year award highlights a retailer’s continuous skill and professionalism from suppliers in the industry.

Held at the Park Plaza Hotel in London, the gala ceremony was made particularly special as it celebrated the British Healthcare Trades Association’s 100th year anniversary.

Discussing what made TPD DisableAids stand out, one supplier said: I have been impressed with their customer focused attitude and approach to business. The whole team are encouraged to learn in-depth about the products they sell so that they are prepared to be able to advise their customers on the best solution to meet their needs. Having had personal experience of the service they provide their customers for both my parents and in-laws, I can vouch for their courteous and friendly approach and professional conduct at all events. Their staff are honest and trustworthy to the point that they would rather not make a sale than sell the customer a product that isn't right for them.

Another supplier added: From a business perspective, Alastair and his team are constantly looking to improve the business and looking for new ways to increase sales and profitability. The whole team are engaged in decision-making, rather than dictating what they should do which creates an inclusive feel to the business and strong team spirit.

Alastair Gibbs said: "This accolade from the industry is a testament to our standards and longevity in the business.

"The whole team at TPG DisableAids have worked together to provide a service to our local community which goes beyond just selling a product cheaply. They really care about what we do and treat people as we would wish to be treated ourselves. The real value is added to our products and services by the skills and professionalism of our staff”.

TPG DisableAids have been trading for over 32 years, providing a full range of equipment for the elderly and disabled, including stairlifts, hoists, wheelchairs, scooters, profiling beds, riser chairs, bathing and walking aids.

To find out more, visit the website HERE